IT Operations and Support Analyst I - ITD

Description

State of Idaho
Idaho Transportation Department

NOTICE: Applications will be accepted through 4:59 PM MST on the posting end date.

STATE OF IDAHO EMPLOYEES: If you are a current or temporary State of Idaho employee you MUST apply through Luma Opportunities. Applying through the State of Idaho’s external career website will duplicate profiles and will slow the processing of your application for a new position.

Do you want to make a difference and be part of an award-winning agency, dedicated to enhancing the quality of life in Idaho through transportation? At the Idaho Transportation Department (ITD), every employee is critical to the mission, and we strive to foster an innovative, collaborative workplace where employees can grow and do their best work.

Idaho Transportation Department (ITD) is currently recruiting for an IT Operations and Support Analyst I to join our District 4 team in Shoshone, Idaho. The Idaho Transportation Department (ITD) is seeking an exceptional individual to provide conference room and board meeting technical support as well as serve as the primary point of contact for Information Technology and ETS. The ideal candidate will have excellent communication and technical skills

**NOTICE: This position requires a criminal background check before a final job offer is made. 

Example of Duties

Technical support

• Troubleshoot issues with technology for a variety of services and desktop applications
• Install and troubleshoot hardware and software such as imaging and replacement of computer hardware on a replacement cycle, installing new and upgraded software for users, and installing new printers
• Providing support for video and tele-conferencing services

Telecommunications Administration

• Administer Voice-over-IP, cellular and mobile devices, and Video Conferencing

Technical Mentorship

• Provide training in technical and troubleshooting skills to Service Center and District IT team members, and in the use of new and existing tools and new and existing hardware and software for other ITD staff 

Documentation

• Document hardware/software processes and procedures
• Gather, document and improve processes and procedures to improve understanding and support to internal and external customers.

Minimum Qualifications

Good knowledge of

• Computer trends, software, capabilities, and terminology. 
• Computer hardware and software installation, and troubleshooting.

 Experience

• Installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software.
• Working with network protocols such as IP address schemas, DNS, DHCP, and directory services.
• Evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems.
• Independently evaluating and defining customer/system needs and recommending and implementing new IT solutions.
• Recommending the installation and use of applications and system software.

Supplemental Information

To learn more about the department, please visit the ITD website. Make a difference in your community and in the lives of the citizens of Idaho! Contact an ITD Recruiter at: [email protected] or call 208-334-8664. The Idaho Transportation Department does not sponsor work visas.

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information, please visit https://dhr.idaho.gov/information-for-state-employees/.

EEO/ADA/Veteran

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodation for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.