TECH RECORDS SPEC 2 - DOPL

Description

State of Idaho Opportunity

Technical Records Specialist II - DOPL

This position will remain open until filled; the posting will be taken down once a candidate is selected

About the Agency: The Division of Professional and Occupational Licenses (DOPL) provides consumer protection and public safety through its regulation of more than 250,000 licensees within more than 45 Boards and Commissions here in the great State of Idaho.

This Licensing Specialist position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans. This position will support the Building, Construction, and Real Estate Bureau.

Example of Duties:

This position provides technical support to assigned Boards and Division administration as assigned by the supervisor. Those services include receiving, reviewing, and processing applications; providing licensure information; issuing licenses and certifications; preparing and maintaining files.
 
 Process Applications and Forms

• Enter data from application and request forms into the licensing database
• Process application funds
• Issue licenses
• Update individual licensee records
• Correspond with applicants regarding needed information
• Print and send licenses, license verifications, certificates
• Research, analyze and resolve complex problems in licensure processes
• Process audit information and provide audit follow-up

Provide Customer Service to External Customers 

• Work with a phone and email queue throughout the day, requiring effective communication skills and the ability to manage high volumes efficiently
• Act as content expert for Boards served, and respond to questions from applicants and licensees
• Provide technical assistance for the Division’s services in person and on the phone
• Deal with individuals from varying cultural and socioeconomic backgrounds, sometimes in stressful situations
• Provide specialized information pertaining to board programs and services
• Provide front counter support by assisting customers in-person with licensing-related tasks, including processing payments and issuing licenses 

General Office Responsibilities 

• Review website, applications, letters and licensing database to identify errors and needed updates
• Monitor email
• Scan documents
• Other duties as assigned

Minimum Qualifications:

Experience:

• Monitoring record systems to identify and correct errors, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
• Analyzing information and researching a variety of sources to identify and resolve problems or issues
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations Entering and retrieving data using a computerized record system
• Composing and proofreading business correspondence
• Entering and retrieving data using a computerized record system

Preferred Qualifications:

Experience working with Boards or Commissions

Supplemental Information

Desired candidates will have the ability to:

• Operate multi-line telephone system, desktop computer, calculator, printer, copier, and fax machine
• Understand and follow complex oral and written instructions
• Work in an environment with multiple conflicting demands and frequent interruptions
• Use Microsoft Word and automated record management systems
• Communicate effectively and tactfully with co-workers and diverse external customers, some of whom may be irate or under stress
• Review, evaluate, approve, and process records and/or documents
• Determine eligibility requirements according to rules, regulations, statutes, and program policies and procedures
• Explain requirements, processes, and procedures to customers
• Compose error-free written correspondence and documents using word processing software
• Create mass mailings using mail merge functions
• Gather information, make decisions, resolve problems, and respond to inquiries
• Prioritize work and meet deadlines
• Maintain strict confidentiality of non-public information
• Establish and maintain effective working relationships with others
• Maintain a predictable and reliable level of attendance

BEST RETIREMENT AVAILABLE IN THE NATION! 

We have the one of the Nation's best state retirement systems(PERSI) that offers a lifetime benefit. 

EXCELLENT BENEFITS!

• Generous vacation and sick leave accrual beginning as soon as you start 
• 11 paid holidays per year 
• Excellent medical, dental and vision insurance - employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental 
• Paid parental leave
• Multiple savings plans, optional 401K, and optional 457
• Basic life insurance for employee and family 
• Wellness programs 
• Ongoing training opportunities 
• An opportunity for student loan forgiveness

And more!

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.