TECH RECORDS SPEC 2

Description

Applications will be accepted through 4:59 PM MST on the posting end date. 

Apply online:

To apply for the position, current State employees will need to log into Luma and select the State Job Openings option listed in the Employee Resources tile on their homepage.

Summary:

The Idaho Department of Correction (IDOC) is recruiting for a Technical Records Specialist 2 to serve on the Transparency Records Information Team. This position is responsible for processing public records requests and subpoenas in accordance with applicable laws, regulations, and agency policies. Duties include locating and compiling responsive records, applying appropriate redactions, and ensuring timely and accurate responses. The role also involves responding to inquiries from the public, government agencies, and other stakeholders by providing information and guidance related to agency operations and records. This position requires strong attention to detail, the ability to manage confidential and sensitive information, and the ability to communicate effectively.

The Idaho Department of Correction is currently recruiting for a Technical Records Specialist 2, located at District 1 in Coeur d’Alene, Idaho. 

Responsibilities:

• Perform complex and difficult program support functions for multiple or highly specialized programs.
• Have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures.
• Problem solving and negotiation skills with authority to act on decisions made.
• Serve as a program expert and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers.
• Frequent contact with internal and external customers, which requires good public relation skills.
• Function with considerable independence and exercise discretion in applying policies and procedures.
• Extensive knowledge of department programs and objectives.

Minimum Qualifications: 

• Experience monitoring record systems to identify and correct errors. Typically gained by at least one year of full-time work experience monitoring records systems, identifying problems and correcting errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs. Typically gained by one-year work experience interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. 
• Experience analyzing information and researching a variety of sources to identify and resolve problems or issues. Typically gained by at least one year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies.
• Experience dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations. Typically gained by at least one year of experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters.
• Experience entering and retrieving data using a computerized record system. Typically gained by at least 6 months of experience in a work setting where you were required to enter and retrieve data in a database records system or other computer records system.
• Experience composing and proofreading business correspondence. Typically gained by at least 1 year of office experience which required composing and proofreading a variety of business documents on a regular basis; OR, I have successfully completed at least 1 college-level English composition or business English class AND I have 6 months of experience composing business documents.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html 

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected] 

Preference may be given to veterans who qualify under state and federal laws and regulations.