Customer Service Representative 1

Description

NOTE: Applications will be accepted through 4:59 PM MST on the posting end date. 

The Lava Hot Springs Foundation currently has an opening for a full-time Customer Service Representative 1!
Lava Hot Springs Foundation Mission Statement: To ensure that the public has access to healthful clean and inviting facilities for recreation and healing purposes. 

SUMMARY: To provide customer service and specialized information; assist individuals in securing services; and perform related work

EXAMPLE OF DUTIES

Employees in this classification will spend approximately 60% of their time greeting visitors and answering the telephone. Typically, office support tasks will comprise less than 40% of total work time. At this level, incumbents must possess good knowledge of department programs and services to provide and obtain accurate information, explain and apply rules, policies, and procedures, determine eligibility for available services and refer people to the appropriate department or staff. A high degree of confidentiality is often involved in performing work in a public facing area. This level can be distinguished from this position the requirement for independently applying program knowledge to screen for services and assist individuals. Questioning customers to obtain detailed information in a business setting; reviewing documents and records for accuracy and completeness; accessing data using a computerized records system. Experience with accounts payable/receivable. Question customer to determine their needs or purpose of their visit. Duties include answering phones, screening, and channeling calls, and taking messages, receiving money, making change and issuing receipts, verifying completeness of shift reports and deposits. 

• Incumbents question customers to determine their needs or purpose of their visit. 
• This position is responsible for monitoring patron safety in the pool area. CPR, AED, and First Aid training is required and is supplied through the employer.
• The position works rotating shifts such as days, nights, weekends and holiday shifts.
• This position communicates activities, identifies potential problems, and recommends corrective actions to supervisor.
• This position may involve dealing with hostile or angry individuals.

MINIMUM QUALIFICATIONS

Experience: 

• Questioning customers to obtain detailed information in a business setting 
• Explaining policies, procedures, or rules 
• Independently handling complaints and upset individuals in a business setting 
• Answering a business telephone using knowledge of business telephone procedures and etiquette 
• Reviewing documents and records for accuracy and completeness 
• Accessing data using a computerized records system

Benefits: The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.