Technical Records Specialist 1 - Producer Licensing

Idaho Department of Insurance Opportunity

The Idaho Department of Insurance (DOI) is looking for a star to fill its full-time

Technical Records Specialist 1 position. 

Are you looking for:

• A fulfilling career with an opportunity to give back to your community?
• A great work location in the center of beautiful downtown Boise?
• An organization that provides tools and resources to support both your personal wellness and professional development?

The Department of Insurance (DOI) is seeking a Technical Records Specialist 1 in the Licensing section. Ideal candidates are those who are detail-oriented, organized, and self-motivated with excellent customer service skills! The selected candidate will be one of the four key players working with the Licensing Supervisor in the Company Activities Bureau. 

This Technical Records Specialist 1 position works with insurance professionals submitting applications or renewing licenses via an electronic system for over twelve different license types; assists vendors in maintaining compliant continuing education courses; provides information and education to customers on Licensing protocols and procedures in a professional and courteous manner.

All positions in this section are cross-trained, which helps build skills and confidence to support the Licensing team and Idahoans. Each team member performs work independently answering questions from insurance professionals by phone, email, etc. This role will have the support of a strong, cohesive team. The agency encourages staff growth and development as motivated staff members are encourages to take paid trainings to receive industry related designations. 

Hiring managers are continuously considering applications for this position. This job announcement will be closed if the position is filled prior to the closing date. We highly encourage interested individuals to apply soon!

EXAMPLE OF DUTIES

• Checks daily mail for payments and distribute;
• Uses proprietary software to complete work in a variety of functional areas;
• Uses a digital filing system;
• Reviews website forms/templates and section transaction procedures for needed updates and may perform those updates;
• Develops and provides reports and correspondence;
• Consults licensees and other section of the Department regarding licensing issues;
• Provides outstanding customer service by phone, in-person, and through email;
• Participates in meetings, trainings, industry conference calls, and webinars to learn about insurance topics.

MINIMUM QUALIFICATIONS

Good knowledge of:

• Monitoring a records system to identify and correct errors; Typically gained by at least one (1) year of full-time work experience where monitoring a records system and fixing errors was a primary responsibility of the job.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues; Typically gained by at least one (1) year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research would include contacting a variety of sources both inside and outside the organization to obtain and verify information in order to determine the appropriate course of action.
• Interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; Typically gained by at least one (1) year of full-time work experience reviewing documents or actions for compliance with laws, regulations, and/or policies AND/OR through explaining to others how laws, regulations or policies apply to specific situations. General reception duties are not at the level required for this position.
• Entering and retrieving data using a computerized records system; Typically gained by at least one (1) year of full- time work experience where entering and retrieving data in a computerized database was a primary function of the job.