IDOC - Financial Technician Senior

State of Idaho Opportunity 

Applications will be accepted through 4:59 PM MST on the posting end date. 

 Summary: 

The Idaho Department of Correction (IDOC) is seeking a Financial Technician, Sr. to join our dynamic resident accounts team in Boise, Idaho. This is a unique opportunity to play a pivotal role in ensuring our agency’s financial operations and reporting meet the highest standards of integrity and excellence.  

 Responsibilities: 

1. Gather information, make decisions, resolve problems, and respond to inquiries regarding resident account withdrawals. 
2. Extensive research of internal files, which may require accessing and selecting multiple reporting systems, contacting clients, vendors, or other external sources to obtain information. 
3. Problem solving and negotiation skills with authority to act on decisions made. 
4. Serve as a program expert and provide guidance and assistance regarding complex program rules and regulations to IDOC staff and residents. 
5. Frequent communication with internal and external residents, which requires interpersonal skills and a high degree of customer service expertise. 
6. Function with considerable independence and exercise discretion in applying policies and procedures. 
7. Extensive knowledge of department programs and objectives within resident accounts. 

 Minimum Qualifications: 

1. Experience monitoring record systems to identify and correct errors. Typically gained by at least one year of full-time work experience monitoring records systems, identifying problems and correcting errors. 
2. Aptitude to analyze information and researching a variety of sources to identify and resolve problems or issues. Typically gained by at least one year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge to determine if requirements were met and if they complied with established laws and/or policies. 
3. Ability to deal with individuals from varying cultural and socio-economic backgrounds in stressful situations. Typically gained by at least one year of experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters. 
4. Experience entering and retrieving data using a computerized record system. Typically gained by at least 6 months of experience in a work setting where you were required to enter and retrieve data in a database records system or other computer records system. 

 Desirable Qualifications: 

1. Attention to detail. 
2. Ability to learn quickly. 
3. Intermediate to advanced experience with MS Excel. 

 Benefits: 

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html  

 EEO/ADA/Veteran: 

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. 

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected]