TECH RECORDS SPEC 2
Posting Begin Date: 2025/03/13
Posting End Date: 2025/03/24
Category: Clerical Data Entry
Work Type: Full Time
Location: Boise, ID, United States
Minimum Salary: 19.40
Maximum Salary: 19.40
Pay Rate Type: Hourly
Description
State of Idaho Opportunity
Applications will be accepted through 4:59 PM MST on the posting end date.
The Idaho Department of Labor connects job seekers with employment opportunities, supports workers through career and life transitions, and administers state labor laws.
The Idaho Department of Labor has an exciting opportunity for a bilingual Technical Records Specialist 2 within the Human Rights Commission. The successful candidate will enjoy working with a wide variety, people, identifying key facts, and coordinating with investigators to resolve civil rights disputes. They exercise good organizational and communication skills, are able to meet key deadlines, and have the ability to work both independently and as part of a team.
*This position is open to bilingual applicants only. Applicants must be fluent in both Spanish and English to effectively communicate with customers.
Successful completion of a background check is required as a condition of employment.
Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa.
For questions about this position, please contact Ben Earwicker ([email protected])
To learn more about the Idaho Department of Labor and the Human Rights Commission, please visit our website at: www.labor.idaho.gov
Example of Duties:
- Serve as the initial point of contact for the public, answering phones and assisting walk-in visitors with professionalism and empathy.
- Manage all intake duties related to potential claims of discrimination, including gathering demographic information and relevant details necessary for filing a claim with the Idaho Human Rights Commission.
- Prepare and compile the necessary documents a Complainant will need to file a complaint, ensuring accuracy and completeness before submission.
- Provide accurate information and assistance regarding state and federal anti-discrimination statutes, as well as Commission procedures, from intake through complaint investigation.
- Perform complex records management tasks, ensuring accurate documentation and processing of discrimination complaints.
- Utilize SharePoint, Word, Excel, Outlook, and other applications to organize and track complaint intake and processing.
- Maintain a high level of public relations and customer service skills in frequent interactions with internal and external stakeholders.
- Collaborate with the administrator and civil rights investigators to ensure compliance with anti-discrimination laws and Commission enforcement activities.
Minimum Qualifications: You must possess all the minimum qualifications to pass the exam for this position. You must attach a resume, work history and reference to your application. Your work history and/or resume must clearly reflect how you meet the minimum qualifications. Failure to provide this information may disqualify you from being considered for this position.
Experience:
- Monitoring record systems to identify and correct errors. Typically met by one (1) year of experience (or more) monitoring records systems, identifying problems and correcting errors.
- Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs. Typically met by at least one (1) year of work experience frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well-being of others or will result in a service or action being denied.
- Entering and retrieving data using a computerized record system. Typically met by at least six (6) months of experience in a work setting where you were required to enter and retrieve data in a database records system or other computer records system.
- Dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations. Typically met by at least one (1) year of experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters.
- Composing and proofreading business correspondence. Typically met by at least one (1) year of office experience which required composing ad proofreading a variety of business documents on a regular basis.
- Analyzing information and researching a variety of sources to identify and resolve problems or issues. Typically gained by one (1) year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action.
Specialty Qualification: The qualification below is a requirement this position.
- Ability to communicate in Spanish and English. Applicants will be tested on their ability to speak and read in Spanish.
Benefits:
The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.
