TECH RECORDS SPEC 2 - Boise

Description

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date. 

The Idaho Department of Labor connects job seekers with employment opportunities, supports workers through career and life transitions, and administers state labor laws. 

The UI Compliance Bureau has an exciting opportunity for a full-time Technical Records Specialist in the Compliance Operations team. This position will work primarily with employer account maintenance and UI tax related integrity activities. This is a fast-paced position with opportunities for continual learning.

For questions regarding this position, please contact Christina Wiener ([email protected]). 

Successful completion of a background check is required as a condition of employment.

Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa.

Example of Duties:

• Provide customer service to internal and external customers.
• Answers incoming phone calls from business owners or assigned representative.
• Enters and retrieves data using a computerized record system.
• Monitors records systems to identify payments and reporting dates.
• Ability to calculate numbers, including percentages with a 10-key or calculator.
• Advises employers on correcting reporting errors.
• Process incoming mail monitors email and faxes for tax compliance.
• Interprets and explains laws and regulations in regard to unemployment tax.
• Composes and proofreads business correspondence.

Minimum Qualifications - You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume and/or work history to your application. Your resume and/or work history must clearly reflect how you meet the minimum qualifications for this position. Failure to provide this information may disqualify you from being considered for this position.

Experience:

• Monitoring record systems to identify and correct errors.   Typically met by one (1) year of experience (or more) monitoring records systems, identifying problems and correcting errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.   Typically met by at least one (1) year of work experience frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well-being of others or will result in a service or action being denied.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues.   Typically gained by one (1) year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action.
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.   Typically met by at least one (1) year of experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters.
• Entering and retrieving data using a computerized record system.   Typically met by at least six (6) months of experience in a work setting where you were required to enter and retrieve data in a database records system or other computer records system.
• Composing and proofreading business correspondence.   Typically met by at least one (1) year of office experience which required composing ad proofreading a variety of business documents on a regular basis. 

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.