UI CLAIMS ADJUDICATOR
Posting Begin Date: 2025/03/07
Posting End Date: 2025/03/17
Category: Audit
Work Type: Full Time
Location: Boise, ID, United States
Minimum Salary: 23.36
Maximum Salary: 27.31
Pay Rate Type: Hourly
Description
State of Idaho Opportunity
Applications will be accepted through 4:59 PM MST on the posting end date.
The Idaho Department of Labor connects job seekers with employment opportunities, supports workers through career and life transitions, and administers state labor laws.
The Unemployment Insurance (UI) Division at the Idaho Department of Labor has an exciting opportunity for two full-time positions for the UI Claims Adjudicator. The successful applicants will work with the adjudication team, adjudicating a caseload and determining eligibility for unemployed workers. These positions are instrumental in administering benefits for UI claims, managing UI cases, and ensuring compliance with laws. The ideal candidates will have an analytical approach to problem solving, excellent communication skills, attention to detail, and ability to work independently and on a team. These positions are located in Boise, and may be eligible to telework within the area, according to current policy.
Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa.
Successful completion of a background check is required as a condition of employment.
To learn more about the Department of Labor, please visit our website at: www.labor.idaho.gov
For questions regarding this position, please contact Katie Eiden ([email protected]).
Example of Duties
Unemployment Insurance (UI)
- Conduct in-depth fact-finding interviews with claimants, employers and other interested parties.
- Record personal and eligibility information.
- Analyze documents, evidence and statements provided by interested parties.
- Determine eligibility for programs, services or benefits by applying laws, regulations, policies and precedents.
- Issue written eligibility determinations.
- Authorize continued payment of UI benefits.
- Prepare for and participate in administrative or legal hearings and provide testimony as an expert witness.
Case Management
- Review and interpret regulations and statutes and ensure accurate fact-finding and documentation to support application of laws.
- Review benefit claims and supporting documentation to identify potential fraud, eligibility or overpayment issues.
- Review, correct or overturn inappropriate eligibility determinations.
Communication
- Provide relevant, correct and complete labor market and employment information.
- Construct individualized professional written determinations and correspondence.
- Explain laws, rules and regulations to customers.
Minimum Qualifications -You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume and/or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.
- Good knowledge of Idaho and Federal statutes, regulations and policies pertaining to Unemployment Insurance benefits. Typically gained by at least three months experience understanding and applying statutes, regulations and policies related to Unemployment Insurance benefits.
- Experience assisting emotional, difficult or confrontational individuals from varying socio/economic/cultural backgrounds. Typically gained by at least one year of work experience assisting emotional, difficult or confrontational people.
- Experience conducting in-depth fact-finding interviews and documenting findings. Typically gained by with one to two years of work experience interviewing others and documenting findings.
- Experience interpreting and applying regulations or policies and explaining them to others. Typically gained by one to two years of work experience interpreting and applying regulations or policies and explaining them to others.
- Experience determining eligibility for programs and preparing written eligibility decisions. Typically gained by one to two years of work experience determining eligibility or qualifications for programs and services, and written decisions.
- Experience preparing written communication. Typically gained by one to two years of work experience preparing formal written communications, including creation of letters, memos and other correspondence.
- Experience performing data input and retrieval within Unemployment Insurance computer programs. Typically gained by three to six months of experience performing data input and retrieval within UI computer programs.
Benefits:
The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.
