Business Analyst - ITS

Description

Information Technology Services - ITS

State of Idaho Opportunity

Summary:

Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to better serve Idaho's citizens. We sincerely hope you will consider being a part of Information Technology Services success!

The Office of Information Technology Services (ITS) currently has an opening for a Business Analyst (BA) position in the Chinden office in Boise.

The Business Analyst will be a member of the Application Development team successfully delivering software products to our customers. Experience in Agile software development including Scrum, Kanban, and Lean across multiple software development projects, business analysis, and project management best practices is required.

The selected individual must possess strong verbal and written communication skills to ensure alignment between agency business needs and delivered functionality in a variety of applications across State of Idaho agencies. This role will drive the development and enhancement of business system functionalities, refine existing processes, define business requirements, and ensure clear communication of project and business goals between product owners and development teams.

Please note: The successful candidate will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports. Applicants must be authorized to work for any employer in the United States. The Idaho Office of Information Technology Services is unable to sponsor or assume sponsorship of an employment visa or participate in Optional Practice Training (OPT).

 

Example of Duties

• Collaborate with stakeholders to gather and document business requirements.
• Collect user needs through focus groups, process analysis, data analysis, or business requirements meetings.
• Partner with product owners to decompose complex features and enhance the user experience.
• Maintain documentation of requirements, processes, and changes.
• Translate complex business problems into detailed user stories and acceptance criteria to ensure clear understanding of requirements.
• Prioritize and manage product backlogs in collaboration with agency product owners.
• Facilitate communication between the development team and stakeholders to ensure alignment and clarity.
• Identify and suggest improvements to processes and workflows.
• Manage and engage with stakeholders at various levels on a regular basis to gather feedback and ensure their needs are being met.
• Promote and support agile practices within the team to enhance collaboration and efficiency.
• Lead project planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, and other activities as needed.
• Create project documents and artifacts for new and active projects, such as product charters, product roadmaps, and communication plans in accordance with industry standards.
• Evaluate, define, improve, and establish key performance indicators (KPI) that provides feedback on project delivery performance and project delivery outcomes.
• Facilitate project discovery and requirements gathering meetings between IT and agency business teams and key stakeholders.
• Develop test plans and procedures to ensure the developed solutions meet the business requirements.

 

MINIMUM QUALIFICATIONS:

• Good knowledge of project management.

  Typically gained by two years experience managing projects involved in determining project scope, developing project goals, timelines, budget, implementation strategies, and measurement methods, and monitoring progress toward goals and project completion.

• Good knowledge of organizational/business analysis and evaluation.

  Typically gained by having successfully completed six semesters hours of upper division business-related college coursework AND have at least two years of full-time professional experience evaluating, analyzing and planning work; OR a Bachelor's degree in Business, Public Administration, Finance or related field; OR at least four years of full-time professional experience evaluating, analyzing. and planning work.

• Good knowledge of process improvement methodology.

  Typically gained by two years experience performing requirements discovery, process analysis, and preparation of reports and written documents.

 

PREFERRED QUALIFICATIONS:

• Completion of business analysis, project management, or agile certifications, e.g., CBAP, PMI-PBA, PMI-ACP, AAC, or PMP.

Applications will be accepted through 4:59 PM MST on the posting end date. 

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.