Motor Vehicle Investigator, DMV

Description

IDAHO TRANSPORTATION DEPARTMENT

NOTICE: Applications will be accepted through 4:59 PM MST on the posting end date. If you are a current or temporary State of Idaho employee you MUST apply through your internal Luma account.

Are you ready to make a real impact and join an award-winning agency committed to improving the quality of life in Idaho through transportation? At the Idaho Transportation Department (ITD), we believe every team member plays a crucial role in our mission. We foster an innovative, collaborative environment where employees are encouraged to grow and do their best work.

ITD is excited to announce an opening for a Motor Vehicle Investigator in our Division of Motor Vehicles (DMV), based in Boise, Idaho. In this role, you will provide top-tier customer service to vehicle owners and dealerships across Idaho. As an investigator, you will be responsible for examining motor vehicle dealer operations and violations, ensuring compliance with laws related to dealers and titles.

You will assist customers with titling procedures for vehicles with unclear ownership and perform field inspections and investigations related to vehicle fraud, theft, and registration. If you're passionate about serving your community and making a difference in the transportation sector, this is the opportunity for you! 

**IMPORTANT NOTICE:

• This position is granted LIMITED peace officer authority. 
• A criminal background investigation will be required before appointment and annually to satisfy state bonding and deputization requirements. The successful candidate will have no convictions or withheld judgment of a felony or certain misdemeanors or have any indictment or information pending for any offense.  Please review the ITD Background Disqualifiers.
• A driving record check will be required. 
• These positions will require frequent travel.

 Example of Duties:

• Provide customer service to individuals with unclear ownership documents in titling and inspecting vehicles;
• Provide customer service to individuals filing complaints against dealers or sales representatives;
• Inspect vehicle dealers to approve or disapprove proposed locations, dealer and salesperson's licenses, and insure required fees have been paid;
• Verify proper use of dealer license plate, title filing procedures, and collection of sales tax;
• Respond to inquiries from county assessors' staff, dealers, sales persons and the public regarding proper procedures for titling, licensing, and registering vehicles;
• Investigate complaints and violations against dealers and salespersons regarding title fraud, odometer tampering, false or misleading advertising, and licensing problems;
• Inspect vehicles and title documents to determine proper ownership, correct identification numbers, and assign or reassign vehicle numbers;
• Collaborate with various law enforcement agencies in providing technical assistance in investigating crimes and identifying vehicles;
• Issue citations and warnings, prepare investigative reports, and may recommend administrative or criminal actions;
• Conduct training sessions on dealer license education, titles, and vehicle inspection procedures;
• Professionally represent the Department of Motor Vehicles;
• Work with little supervision including organizing and prioritizing personal work schedule.

Minimum Qualifications:**You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

Some knowledge of:

• Motor vehicle laws relating to sales, licensing, and titling requirements: Typically gained by experience as a licensed vehicle salesman, vehicle dealership employee or government licensing authority employee which has provided basic knowledge of motor vehicle regulations including dealership sales activities and general retail business practices.
• Basic automobile components: Typically gained by working as an auto mechanic, insurance adjuster, auto body repairman or similar experience. Related coursework may also qualify.

Experience:

• Reviewing complaints, collecting and evaluating data and preparing circumstantial reports with recommendations: Typically gained by experience comparable to insurance claims adjuster, customer service representative or similar experience that demonstrates resolving problems and making decisions within legal or administrative guidelines.
• Interpreting and applying requirements of federal or state licensing laws: Typically gained by experience reviewing, interpreting and applying regulations for business licensing, individual licensing, vehicle titling and vehicle identification.
• Valid driver's license

Highly Desirable Qualifications: 

• Ability to develop and deliver training to groups.
• Ability to utilize various sources of information including social media and various websites to gather facts regarding vehicle ownership, sales, and unlicensed dealer activity.
• Experience providing extraordinary customer service to meet goals and expectations of the organization.
• Ability to interpret and competently understand, explain and enforce Idaho Code, Title 49, along with explaining information regarding violations of the Idaho Code.
• Ability to establish and maintain effective working relationships with county agents, dealers, and other state and local law enforcement officials and make independent judgments based upon the information available.
• Ability to appropriately respond and control tense situations while displaying high standards of ethical conduct.
• Exhibit honesty and integrity while working with and communicating with internal and external customers to meet their needs in a polite, courteous, and cooperative manner and have a commitment to quality service.
• Ability to display a high level of initiative, effort, independent judgment, and commitment towards completing assignments efficiently with minimal supervision.

Supplemental Information:

The incumbents will provide customer assistance in determining proper ownership, will investigate complaints, violations against dealers and salespersons regarding the following: title fraud, odometer tampering, false or misleading advertising, and licensing problems. These positions assist dealerships in complying with Idaho and federal laws, rules and regulations, will provide dealer training and education to dealerships, will perform related fieldwork including identifying correct identification numbers, and assign or reassign vehicle numbers. They work with various law enforcement agencies in investigating crimes and identifying vehicles, issue citations and warnings, prepare investigative reports, and recommend administrative or criminal actions. These positions work with little supervision and are responsible for organizing and prioritizing personal work schedules.

These positions involves crawling under and over motor vehicles; lifting heavy vehicle parts weighing approximately 40 pounds; scraping vehicle parts; using chemicals, wrenches, screwdrivers, and drills to identify vehicle parts; working alone in potentially intense situations; operating a state-provided sedan, in all types of weather and road conditions. There is a possibility of exposure to hazardous materials, often works independently, and will require frequent travel including overnight up to 3 or 4 days at a time.

To learn more about the department, please visit the ITD website. Make a difference in your community and in the lives of the citizens of Idaho!

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.