330 TECH RECORDS SPEC 2 POST 1838

Description

Idaho State Police is recruiting to fill a Technical Records Specialist 2 POST Regional Assistant position in our Peace Officer Standards & Training (POST) location in Meridian. 

PLEASE NOTE: The successful applicant will be required to complete a background investigation and polygraph examination, which includes drug screening. Please review the ISP Drug Policy, Grooming & Appearance Standards.

EXAMPLE OF DUTIES: 

• Provide administrative support to five (5) POST regional coordinators across the state
• Answer question from 8000 law enforcement officers regarding instructor status and training
• Manage statewide in-service training calendar
• Advise agencies on billing questions and resolve billing issues.
• Create, track and reconcile registration invoices through financial program software
• Ensure every instructor meets all renewal criteria per IDAPA Rule and POST procedures
• Monitor instruction provided by General Topics Instructors for compliance per IDAPA Rule and POST Procedure
• Problem solve and correct officer records when needed
• Perform complex and difficult program support functions for multiple or highly specialized programs
• Have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures
• Problem solving and negotiation skills with authority to act on decisions made
• Serve as a program expert and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers
• Frequent contact with internal and external customers, which requires good public relation skills
• Function with considerable independence and exercise discretion in applying policies and procedures
• Extensive knowledge of department programs and objectives

MINIMUM QUALIFICATIONS

EXPERIENCE:

• Monitoring record systems to identify and correct errors;
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs;
• Analyzing information and researching a variety of sources to identify and resolve problems or issues;
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations;
• Entering and retrieving data using a computerized record system;
• Composing and proofreading business correspondence.

Desired Qualifications:

• 1-2 Years of Customer service;
• Skilled in utilizing Microsoft and Adobe software to efficiently complete complex tasks and produce deliverables
• Strong interpersonal skills;
• Ability to Work in an environment with multiple conflicting demands and frequent interruptions;
• Effective communication skills and experience dealing tactfully with co-workers and diverse external customers, some of whom may be irate or under stress;
• Ability to prioritize work and meet deadlines;
• Skilled in establishing and maintaining effective working relationships with others;
• History of maintaining a predictable and reliable level of attendance.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].