Training Content Manager

Description

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date. 

Training Content Manager 

Open for Recruitment: November 21, 2024- December 8, 2024

Salary: $35.00 hourly

 FLSA: A 

The State of Idaho Controller's Office is an equal opportunity employer. This position is exempt from the classified state service and the rules of the Division of Human Resources and the Idaho Personnel Commission. The Luma Division is established as the sustainment organization to support State of Idaho agencies and their employees in the use of the Luma system for day-to-day business operations. 

Key Responsibilities 

The Training Content Manager will work under the direction of the Continuous Improvement Bureau Chief. Your overarching responsibility will be to provide Luma, our state enterprise reporting planning (ERP) software for HR and finance, tier 0 and 1 support to agencies and employees. Support methods vary and include creating documentation, providing training, supporting programs, triaging tickets, answering incoming phone calls, responding to email, attending in person and or virtual agency visitation, and other means as needed. The objective of this bureau is to create system engagement, user adoption, and to develop user system proficiency and confidence.

Your day-to-day work includes authoring content, answering customer service calls and triaging tickets, partnering with our functional teams to learn essential processes that you support, primarily focusing on Luma Finance groups such as budgeting, procurement, projects and grants, accounts receivables, accounts payables, expense management, and Human Capital Management (HCM). This role necessitates close collaboration with all teams, open and transparent communication, seeking guidance from your leadership, and engaging with process teams.

Job Functions

 • Answer customer calls and triage tickets through the use of Service Now.

 • Utilize analytical and problem-solving skills to assist customers with questions related to system functionality.

 • Participate in the support of end users as needed through incident management.

 • Participate in the support of end users as needed through incident management.

 • Assume content authoring responsibility of assigned Luma Finance and HCM group(s) training materials, technical writing processes, procedures, policies, training aids, and other resources that support employees.

 • Design and develop new materials and update existing materials to meet the specific needs of your assigned Luma finance, HR and WFM group(s).

 • Collaborate with finance, HR, payroll, WFM and agency subject matter experts to identify training needs, performance gaps, process improvements, and maintain documentation and resource materials.

 • Provide virtual and instructor led training on system usage, as needed.

 • Ensure the accuracy of the system training environment for virtual training and resource development.

 • Stay informed about Infor Customer Update system enhancements that require Luma documentation updates. 

• Provide weekly updates on your assigned work, projects, requests, and assignments to the lead and/or bureau chief.

 • Participate in defining and executing the vision for the Division and in the development of short-term and mid-range plans to achieve vision milestones.

 • Monitor the priority of assigned work tasks, manage their own workflow, and support the tasks and workflow of work teams.

 • Coordinate with other Luma Division staff to address cross-functional needs.

 • Manage calendars and dates to ensure time-bound functions occur on time and within system parameters. 

• Respond to stakeholder inquires in a timely manner, as defined by SCO policy.

 • Attend and participate in meetings to keep Luma staff up-to-date on customer success and office activities. 

• Provide back up on support duties within the Bureau.

 • Clearly define expectations for staff under supervision. Guide, coach, develop, and train staff towards achieving those expectations.

 • Represent the Office to other organizations (such as other state agencies and accounting organizations) and to the public. 

Qualifications 

• At least 5 years of Human Capital, and Financial management experience. 

• Experience in instructional design, technical writing, and training and delivery (3 year minimum is preferred).

 • Demonstrate an understanding of finance, procurement, projects and grants, budget, HR, WFM, and/or payroll or a desire to learn.

 • Strong customer service orientation, excellent interpersonal skills, as well as strong change and conflict management skills.

 • Demonstrated ability to make decisions under pressure and to lead in a team environment.

 • Good oral and written presentation skills, a high level of energy and enthusiasm, and strong abilities in managing and developing personnel.

 • Collaborative team player who can give and receive constructive feedback, adapt to changing work priorities and deliverables, and think critically to ensure the delivery of appropriate training and support to employees. 

• Self-starter with the initiative to proactively complete tasks and anticipate work needed for Luma processes, programs, and employee needs.

 • Intermediate technology skills, including Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Webex, Snagit. Knowledge of Articulate Rise 360, Adobe Creative Cloud Suite, Qualtrics, and Vizio is a bonus.

Desired Qualifications

• Documented successful performance supporting State human resources or finance operations.

 • Good knowledge of the Luma human resources, workforce management, payroll and/or finance modules, understanding of the environment in which human resources or financial applications function including agency issues, central organization issues, security, etc.

• Good understanding of the Infor CloudSuite product (Luma System). 

Skills and Competencies

 • Technical Writer: Attention to detail, skilled in interview and consultancy questioning techniques, and experienced in software technical writing, grammar, spelling, and punctuation. 

• General: Strong time management, interpersonal communication, accountability, collaboration, graphic design, web and UX design, and video and media production skills. 

Additional Functions

 • Contributes to the positive performance of the Luma Division and the office.

 • Demonstrates timely and consistent attendance.

 • This is an in-office position with up to two remote days per week only, and after a 90-day probationary period.

 • Any additional duties as assigned by State Controller or his/her designee. 

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.