Technical Records Specialist 2

Description

State of Idaho

Tax Commission Career Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date. 

The Idaho State Tax Commission is seeking a Technical Records Specialist 2 to assist in the registration and processing of Idaho tax records. The successful candidate will be a self-starter who is familiar with solving problems, gathering information and interpreting laws, rules, and regulations then explaining them to others within the office environment. Training related to processing tax returns is available on the job.

Responsibilities:

• Act as a lead worker and subject matter expert for miscellaneous income tax.
• Establish daily workload priority and processing guidance
• Gather information, make decisions, and respond to inquiries
• Utilize independent judgement and discretion as to the methods, policies, and procedures used to complete assignments
• Conduct involved searches, which may require accessing and selecting multiple information sources or contact with taxpayers, vendors, or outside sources to obtain information
• Perform specialized support work that involves immediate knowledge of the program
• Review, evaluate, correct, and process records, payments, and/or documents
• Interpret or determine compliance with tax rules, regulations, statutes, and/or program policies and procedures
• Interpret, explain requirements, processes, and procedures to others, internal and external
• Access, maintain, and update manual and/or computerized records systems and develop reports
• May make and receive phone calls to and from taxpayers.

Minimum Qualifications: 

• Experience monitoring record systems to identify and correct errors 
• Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs 
• Experience analyzing information and researching a variety of sources to identify and resolve problems or issues 
• Experience dealing with individuals from varying cultural and socio-economic backgrounds
• Experience in stressful situations entering and retrieving data using a computerized record system composing and proofreading business correspondence 

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us? 

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility." 
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

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 What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected]. (If you have a contact for applicant accommodations at your agency, please replace the contact information).

Preference may be given to veterans who qualify under state and federal laws and regulations.