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Technical Records Specialist 2

Posting Begin Date: 2024/05/16
Posting End Date: 2024/05/23
Category: Records Management
Sub Category: Clerical & Data Entry
Work Type: Full Time
Location: Boise, ID, United States
Minimum Salary: 18.00
Maximum Salary: 18.00
Pay Rate Type: Hourly

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Are you looking to be part of an established organization with affordable medical benefits and stable work hours during the week? Be part of the team that processes the tax returns and refunds of Idaho! Revenue Operations’ Registration and Processing unit is recruiting for a Technical Records Specialist 2 to become a subject matter expert in tax return processing. 

We take pride in having an engaged and collaborative work environment where our staff have opportunities to grow in their careers as stewards to the taxpayers of Idaho. Minimum salary of $18.00 per hour, rate of pay will depend on qualifications and experience. This position is located at the Boise Office in the Chinden Campus located at 11321 West Chinden Blvd, Building 2. This announcement may also be used to fill other Technical Records Specialist 2 vacancies.

What's In It for You?

  • Comprehensive benefits including medical, vision, and dental insurance
  • PERSI defined-benefit retirement plan Paid sick and vacation leaves start accruing your first day 11 paid holidays per year
  • Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
  • Permanent, full-time classified employment status after successful completion of an entrance probation
  • Working in an office environment with other talented and highly motivated individuals
  • Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise, Idaho.

Why Join Us?

  • OUR VISION: Great people. Helping you. Serving Idaho.
  • OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
  • OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us? 

  • "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility." 
  • "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
  • "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."
  • Follow us on LinkedIn or Facebook to learn more about us!


    • Assist taxpayers going through the appeals process
    • Gather information, make decisions, resolve problems, and respond to inquiries
    • Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments
    • Conduct involved searches, which may require accessing and selecting multiple information sources or contact with taxpayers, vendors, or outside sources to obtain information
    • Perform specialized support work that involves intermediate knowledge of the program
    • Review, evaluate, correct, and process records, payments and/or documents Interpret or determine compliance with tax rules, regulations, statutes, and/or program policies and procedures
    • Interpret, explain requirements, processes, and procedures to others, internal and external
    • Access, maintain and update manual and/or computerized records systems and develop reports
    • May make and receive phone calls to and from taxpayers and preparers

    Minimum Qualifications:

    • At least 1 year of work experience monitoring record systems to identify and correct errors
    • At least 1 year of work experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
    • At least 1 year of work experience analyzing information and researching a variety of sources to identify and resolve problems or issues
    • At least 1 year of work experience dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations
    • At least 1 year of work experience entering and retrieving data using a computerized record system
    • At least 1 year of work experience composing and proofreading business correspondence


    The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

    The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected]Preference may be given to veterans who qualify under state and federal laws and regulations.