Women Infant Children (WIC) Clinical Assistant

Description

Eastern Idaho Public Health is seeking full-time Women's Infant Children (WIC) Clinical Assistants in our Idaho Falls Office.  Bilingual (Spanish) is required. 

CLASS PURPOSE:

To perform paraprofessional clinical duties; establish and maintain client records, conduct in-depth interviews to gather client data; provide health and community program resource information to clients; perform related work.

DISTINGUISHING CHARACTERISTICS:

Employees in this classification spend approximately 60% of their time working directly with external customers. This level requires authority, knowledge, and judgment to independently answer more complicated requests where there are no clear procedural responses. Decisions made have a high consequence of error and may have potential legal implications. 

DUTIES: 

• Provide direct customer service in person or over the phone as a primary part of the job; schedule appointments per program guidelines, contact them about program services, follow up on appointments, etc.
• Describes program requirements, participant rights, and obligations during the certification process. Explain the use of program benefits.
• Informs participants of other community health and social service resources.
• Complete a WIC appointment with appropriate education, documentation, & referrals
• Perform anthropometric measurements and hemoglobin tests.
• Utilize multiple computer programs to input data and verify participant information.
• Work on assigned reports.
• Promote breastfeeding as the preferred method of infant feeding, provide breastfeeding support, and make needed referrals to the Peer Counseling program.
• Program outreach as assigned.
• Maintain inventory of WIC supplies
• Attend and participate in required meetings and trainings.
• Other duties as assigned. 

MINIMUM QUALIFICATIONS:

• Some knowledge of the health and nutritional needs of adults and children
• Experience interviewing and eliciting personal information. 
• Experience interpreting, explaining, and applying regulations, laws, or complex policies; assessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews. 
• Experience adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals.
• Experience recording information accurately and legibly.
• Must have a valid driver's license and auto insurance and be able to use district vehicles to travel to other offices.
• Fluent in English & Spanish.

PREFERRED QUALIFICATIONS:

• High School diploma or GED certificate.
• Detailed oriented with strong organization and time management skills. 

Eastern Idaho Public Health offers the following benefits. 

• Medical/Vision/Prescript Insurance (PPO, Traditional or High Deductible Plan)
• Dental Insurance
• Employee Assistant Program 
• Life Insurance (coverage amount of annual salary is employer paid; can purchase additional FSAs)
• Public Employee Retirement System of Idaho (PERSI). (www.persi.idaho.gov)
• Paid holidays (Currently 11 per year)
• Sick leave and Vacation leave (accrues each pay period; increases with longevity)
• 401K and 457 with Roth options available

This position requires sufficient speech and hearing acuity to perform customer service work. The work environment may be noisy and crowded, with exposure to communicable diseases and hostile or aggressive clients. Most positions involve lifting and carrying children and objects such as audiovisual equipment, boxes, or educational materials weighing 40 pounds.

Public health employees must be willing to participate in public health preparedness activities and training. They may be asked to perform activities within their skill levels that are not part of their normal jobs. During emergency situations, employees may be asked to work hours outside of the normal work day to assist with emergency response activities.

To learn more about Eastern Idaho Public Health, please visit our website at www.eiph.id.gov. 

Hiring is done without regard to race, color, religion, national origin, sex, age or disability.

NOTICE: Idaho's Public Health Districts are agencies that are authorized by the State of Idaho as independent bodies. District employees are not State of Idaho employees, rather District employees who receive benefits through the Office of Group Insurance.