Join our Talent Network
Skip to main content


This job posting is no longer active.

Posting Begin Date: 2024/04/11
Posting End Date: 2024/04/25
Category: Clerical Data Entry
Sub Category: Office and Administrative Support
Work Type: Full Time
Location: Boise, ID, United States
Minimum Salary: 19.21
Maximum Salary: 0.00
Pay Rate Type: Hourly

Save Job Saved


State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date. 

The Idaho Department of Labor connects job seekers with employment opportunities, supports workers through career and life transitions, and administers state labor laws.

The Idaho Department of Labor has an exciting opportunity for a full-time Technical Records Specialist 2 located in our Appeals Bureau. This position will work primarily with appeals of Unemployment Insurance benefits; other appeal types include Wage & Hour and Tax Penalty.  This position is responsible for the following tasks in the appeals process:  accepting appeal requests, docketing appealed issues, creating case files, scheduling telephone hearings, sending timely notification of hearings, and mailing appeal decisions.  Each of these steps must be completed in accordance with the Federal DOL regulations and with high attention to detail.

For questions regarding this position, please contact Cathy Richmond ([email protected]).

The applicant who is selected for this position will be required to pass a criminal history background check.

The successful candidate will be a team player who can recognize the equal importance of each step in this process and will reliably perform their step to ensure due process is afforded to the citizens of the state of Idaho we serve.

The ability to speak and read both Spanish and English is preferred, but not a requirement for this position.

Example of Duties:

  • Provide customer service to internal and external customers.
  • Answer incoming phone calls from customers who may be disgruntled, distressed, or in a highly emotional state.
  • Access customer information utilizing IDOL proprietary systems to analyze, troubleshoot and refer customers appropriately.
  • Utilize office equipment to print, scan and copy documents utilized in the appeals process for distribution electronically and by USPS mail.
  • Process incoming mail for Appeals Bureau.
  • Monitor and process emails and faxes.
  • Distribute additional documents in a timely manner to hearing officers.
  • Maintain a high level of customer confidentiality.
  • Protect customer’s PII (personally identifying information) from unnecessary exposure.
  • Follow Federal Department of Labor regulations to ensure expedient processing of appeal requests with an eye on Federal timeliness standards.
  • Additional duties as assigned.

Minimum Qualifications:  You must possess all the minimum qualifications below to pass the exam for this position.  Please make sure your resume or work history supports your meeting the minimum qualifications for this position.  Failure to do this may disqualify you from being considered for this position.

  • Monitoring record systems to identify and correct errors.   Typically met by at least one year of work experience monitoring records systems and to identify and correct errors.
  • Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.   Typically met by one year of experience applying a variety of difficult rules, regulations and policies to determine compliance or eligibility.   Decisions are complex and can affect the social or economic wellbeing of others.
  • Analyzing information and researching a variety of sources to identify and resolve problems or issues.   Typically met by at least one year of experience performing extensive research and analysis of highly comoplex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies.  Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain and verify information and determine the appropriate course of action.
  • Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.   Typically gained by at least one year of work experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements health issues, or financial matters.
  • Entering and retrieving data using a computerized record system.   Typically gained by at least six months of work experience where you were required to enter and retrieve data in a database records system or other computer records systems.
  • Composing and proofreading business correspondence.   Typically gained by one year of office experience, which required composing and proofreading a variety of business documents on a regular basis.
Extra Credit
  • Ability to speak both Spanish and English fluently


The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit*


The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.