TECH RECORDS SPEC 2

The Idaho Department of Labor has an exciting opportunity for a full-time Technical Records Specialist 2 located in our Appeals Bureau. This position will work primarily with appeals of Unemployment Insurance benefits; other appeal types include Wage & Hour and Tax Penalty.  This position is responsible for the following tasks in the appeals process:  accepting appeal requests, docketing appealed issues, creating case files, scheduling telephone hearings, sending timely notification of hearings, and mailing appeal decisions.  Each of these steps must be completed in accordance with the Federal DOL regulations and with high attention to detail.

For questions regarding this position, please contact Cathy Richmond ([email protected]).

The applicant who is selected for this position will be required to pass a criminal history background check.

The successful candidate will be a team player who can recognize the equal importance of each step in this process and will reliably perform their step to ensure due process is afforded to the citizens of the state of Idaho we serve.

The ability to speak and read both Spanish and English is preferred, but not a requirement for this position.

• Monitoring record systems to identify and correct errors.   Typically met by at least one year of work experience monitoring records systems and to identify and correct errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.   Typically met by one year of experience applying a variety of difficult rules, regulations and policies to determine compliance or eligibility.   Decisions are complex and can affect the social or economic wellbeing of others.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues.   Typically met by at least one year of experience performing extensive research and analysis of highly comoplex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies.  Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain and verify information and determine the appropriate course of action.
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.   Typically gained by at least one year of work experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements health issues, or financial matters.
• Entering and retrieving data using a computerized record system.   Typically gained by at least six months of work experience where you were required to enter and retrieve data in a database records system or other computer records systems.
• Composing and proofreading business correspondence.   Typically gained by one year of office experience, which required composing and proofreading a variety of business documents on a regular basis.

• Ability to speak both Spanish and English fluently