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Client Services Technician - FACS

This job posting is no longer active.

Posting Begin Date: 2024/04/02
Posting End Date: 2024/04/10
Category: Community Services
Sub Category: Community and Social Services
Work Type: Full Time
Location: Pocatello, ID, United States
Minimum Salary: 16.32
Maximum Salary: 16.32
Pay Rate Type: Hourly

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Applications will be accepted through 4:59 PM MST on the posting end date. 

The Division of Family and Community Services is recruiting for a Client Services Technician. This position is perfect for individuals who want to be a part of a team that is protecting the safety and welfare of Idaho's children. Client Services Technicians (CSTs) supervise court-ordered visitations between children in the department's care and the parents/guardians to ensure safe conditions are maintained. CSTs transport children to and from visits and appointments, as well as a myriad of other important coordination activities. CST’s must be able to lift and carry items weighing approximately 50 pounds, and to perform physical work such as lifting and carrying children, car seats, and boxes.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.



We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 


  • 11 paid holidays
  • Generous vacation and sick leave accrual beginning as soon as you start 
  • Paid parental leave
  • Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
  • PERSI Choice 401(k)
  • Deferred compensation plan
  • Life insurance
  • Short and long-term disability insurance
  • Student Loan Forgiveness
  • Wellness programs
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA) 
  • Wide variety of training opportunities
  • Some positions offer flexible hours and/or telecommuting


  • Provide transportation and support services to child welfare clients in a variety of settings. 
  • Instruct clients in homemaking, daily living, job attainment skills and budgeting skills. 
  • Participate in interdisciplinary team meetings and collaborate with teams and service providers. 
  • Guide clients in completing documents necessary to implement services. 
  • Explain applicable laws, policies, and procedures to clients. 
  • Ability to type and develop Word documents and enter documents a database system. 
  • Testify in court regarding parents interactions and abilities in parenting their children. 
  • Mentor and coach parents on providing age appropriate, interactions, redirection, supervision and write progress notes.


You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

  • Good knowledge of home sanitation and safety. Typically gained by completion of a health or home economics course covering home sanitation and safety OR home schooling or training covering home sanitation and safety.
  • Experience working with clients who may be behaviorally, socially, physically, and/or mentally challenged. Typically gained by six months' experience in a hospital, nursing home, or similar environment OR as a home healthcare provider, working with clients who are behaviorally, socially, physically, and/or mentally challenged.
  • Experience observing and recording clients' behaviors, treatment responses, and progress. Typically gained by at least six months' work experience charting or tracking client information in a professional care setting OR through employment as a home healthcare provider.
  • Ability to speak, read and write English. This is required so that you are able to chart and record clients' behaviors, treatment responses, and progress; to read and explain laws, policies, and procedures to clients; and may assist clients with writing letters or completing forms.
  • Ability to add, subtract, multiply and divide. This is required so that you are able to assist clients with their budgets, purchases, and other tasks requiring basic arithmetic. 
  • Experience using ordinary home appliances and performing routine homemaking tasks. Typically gained by at least six months' experience completing these tasks OR completion of a home economics course.
  • A valid driver's license. 

  Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected] 
PHONE: (208) 334-0681


The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.