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Program System Specialist Automated - BH

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Posting Begin Date: 2024/03/27
Posting End Date: 2024/04/25
Category: Program Management
Sub Category: Management
Work Type: Full Time
Remote: Flexible Hybrid
Location: Boise, ID, United States
Minimum Salary: 28.00
Maximum Salary: 31.50
Pay Rate Type: Hourly

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People Making a Difference!


The Division of Behavioral Health has and opening for a Program Systems Specialist - Automated in the Analytics and Automation unit. The key role of this position is to support the Division of Behavioral Health in the development, management, modification, and implementation of complex automated systems and to continually improve the accessibility and functionality of those systems. These systems include but are not limited to electronic health records (EHRs), agile management support systems, workflow systems, and care management platforms. This position will also be the assigned contract monitor for systems which may include procurement, development, user testing management, contract oversight, and regular monitoring of contracts in coordination with the contract manager.



We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 


  • 11 paid holidays
  • Generous vacation and sick leave accrual beginning as soon as you start 
  • Paid parental leave
  • Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
  • PERSI Choice 401(k)
  • Deferred compensation plan
  • Life insurance
  • Short and long-term disability insurance
  • Student Loan Forgiveness
  • Wellness programs
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA) 
  • Wide variety of training opportunities
  • Some positions offer flexible hours and/or telecommuting


System development and implementation - 30%

  • Participate in meetings for gathering business requirements. 
  • Develop and recommend system operations policies and procedures and system requirements. 
  • Analyze, interpret, and monitor federal and state regulations/policies for system impact; identify and recommend implementation methods, procedures, and time frames. 
  • Determine, implement, and monitor priorities for system enhancements and modifications to automated systems. 
  • Establish, document, monitor, and coordinate system security procedures for program users and approve access; support other staff. 
  • Evaluate program policies and procedures and recommend changes. 
  • Review, comment, and approve technical design documents, system requirements, and system test. 
  • Participate in the implementation of systems across the Division of Behavioral Health.  

Testing system development and enhancements - 20%

  • Lead user acceptance testing; develop user acceptance testing plans and test cases; document and analyze test results. 
  • Test custom upgrades and modules; develop detailed test criteria and conduct/oversee testing. 
  • Identify cases meeting specific test criteria and ensures cases cover all testing criteria; document and analyze test results. 
  • Identify programming problems and their causes and advise programmers. 
  • Approve implementation of tested programs; develop procedures for implantation of regulation changes. 
  • Maintain documentation of system functions including logic, data elements, reporting requirements, and output. 
  • Develop and implement reconciliation procedures. 
  • Provision of training on systems to staff statewide; plan and conduct training for system users. 
  • Develop and update training documentation and FAQs documentation. 
  • Develop and oversee maintenance of user manuals. 

Contract Monitoring - 20%

  • Participate in contract procurement and development in collaboration with the contract manager. 
  • Develop and implement contract monitoring plans. 
  • Ensure compliance with contracts. 
  • Track fiscal records pertaining to contracts. 
  • Recommend amendments and updates to contracts. 
  • Meet as needed with contractor to discuss/review issues. 
  • All duties of a contract monitor.

Data report building - 10%

  • Work collaboratively with the Research Analyst Sr. and Data Coordinator Sr to ensure all data needs are met.

Performing Help desk functions - 10% 

  • Provide technical support and training to system users to include problem solving.

Quality assurance of data input into systems - 10%

  • Develop quality assurance plans. 
  • Implement quality assurance plans. 
  • Provide training and feedback as needed. 


You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

  • Knowledge of training methods. Typically gained by successful completion of coursework or workshops of sixteen hours or more covering communication concepts, learning styles, course design, and presentation skills. May also be demonstrated through experience presenting formal training sessions to groups. 
  • Experience interpreting and applying laws and regulations. Typically gained by at least six months experience utilizing these skills.
  • Experience analyzing automated system output data and data integrity. Typically gained by at least six months of work experience utilizing these skills.
  • Ability to research, identify and independently resolving automated case processing problems. Typically gained by at least six months experience demonstrating independent resolution of automated case processing problems through complex analysis corrective actions. Problem solving activities may include: review of screens and system generated transaction and error reports; compiling documentation of actions and results following processing; follow-up actions; system manipulation.
  • Experience providing technical assistance to automated systems users. Typically gained by at least six months of work experience in a help-desk role for automated system. Responsibilities must have included providing detailed, technical assistance to program users in areas specific to an automated program such as keying/coding or problem solving.
  • Ability to translate technical material into easily understandable oral and written communications. Typically gained by at least six months experience in a program to have gained complete knowledge of the variety of programs involved. Some typical examples would be: experience working with clients explaining how laws, rules and regulations apply to their circumstances (experience should include oral and written responses to client inquiries); speaking before groups explaining program requirements; one-on-one training of new program users; experience providing technical assistance to program users; preparing written responses to requests for program information; preparing written training material. 

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

  1. Experience managing/monitoring contracts. Typically gained by a year or more of experience with contract procurement, implementation, amendments, and monitoring. 
  2. Experience developing and managing large automated systems and data. Typically gained by a year of leading or assisting in the development of an automated system for a large organization from procurement to implementation. 
  3. Strong computer user skills, including Microsoft Word and Excel. Typically gained by a year or more of daily use in a work environment. Experience using a database query language or database report builder is preferred.
  4. Knowledge of behavioral health provider clinical or records management processes. Typically gained by working in a provider facility or a related organization for one year or more. 
  5. Experience developing and delivering a range of training including defining the training needs, evaluating the appropriate training methods, preparing training materials such as presentations, videos, and manuals, and then conducting the training and evaluating the effectiveness of it. Typically gained by at least six months developing training materials in a work environment.

 Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected] 
(208) 334-0681


The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.