Ops Design Training & Development Manager - WEL

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date. 

Self-Reliance has an exciting opportunity for an innovative, skilled, independent, and flexible leader to manage the Statewide Training for the Idaho Benefits program as the Ops Design Training and Development Manager.

This position will provide leadership to a team of training specialists and will manage Idaho's Benefits training needs. This position will operate within the Bureau of Operational Design and support statewide Benefits operations by planning and developing new hire and refresher training, as well as the implementation of new process and automation.

We are seeking applicants who have experience planning and delivering training and development programs based on operational needs and analysis. Applicants who have experience designing and developing curriculum, evaluating training effectiveness, evaluating program performance, and developing program documentation are encouraged to apply. This position requires exceptional leadership abilities, critical thinking skills, and oral and written communication skills.

This announcement will be used to fill the current vacancy. If you have previously applied for Training and Development Manager and wish to be considered for this vacancy, you must reapply under this announcement. Previous scores will not be used. 

This is a statewide position and will report to their nearest DHW location.

This position may be eligible for telework after successful completion of probation and necessary training.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION 

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 

OTHER EXCELLENT BENEFITS

• 11 paid holidays
• Generous vacation and sick leave accrual beginning as soon as you start 
• Paid parental leave
• Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
• PERSI Choice 401(k)
• Deferred compensation plan
• Life insurance
• Short and long-term disability insurance
• Student Loan Forgiveness
• Wellness programs
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) 
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting

EXAMPLE OF DUTIES:

• Supervise and develop Self-Reliance Training Specialists. 
• Oversee curriculum design and development for new and existing staff. 
• Develop statewide communications. 
• Coordinate implementation strategies. 
• Coordinate statewide training for the Division of Self-Reliance. 
• Manage program planning with regional, field, and business office staff. 
• Develop training objectives, evaluation tools and performance standards to ensure quality outcomes.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Considerable knowledge of learning theory. Typically gained by completion of college degree core requirements (to include 400 level coursework) in the area of instructional technology or a very closely aligned program providing a strong theory base in the field of training and development; OR approximately two years of experience actually providing training AND completion of approximately 40 hours of trainer development coursework or workshops covering the specifics of trainer development including: adult learning theory; training needs assessment; development of training objectives; course or curriculum design; presentation skills and training evaluation techniques. 

• Considerable knowledge of organizational behavior. Typically gained by completion of a Master’s degree with an emphasis in organizational development; OR successful completion of two or more upper division college courses where organizational development/behavior was the prime focus, and two or more seminars specific to the subject area totaling approximately 60 hours, AND approximately one year of experience performing organizational consultation, diagnosis, and intervention. (Qualifying courses or seminars should cover organizational theory and behavior, group dynamics, strategic planning, organizational change, and/or organizational structures.) OR by approximately two or more years of experience which included responsibility for working with diverse organizational and employee groups; budgeting; planning; training; and consulting with managers.

• Good knowledge of management practices. Typically gained by successful completion of college-level management coursework equivalent to “Management and Organizational Theory,” “Personnel Administration,” and “Organizational Behavior” (that cover the five elements of management: planning, organizing, staffing, directing, and controlling) OR at least two years of management experience where responsible for all five elements of management or responsible for advising management in all five areas.

• Experience performing needs assessments, developing training objectives, designing and developing coursework and evaluating the course. Typically gained by at least one year experience developing more than one type of training. Describe how you developed appropriate training for at least three different programs with differing subject matters and learning objectives. Please address the methods you used to evaluate the effectiveness of your training.

• Experience facilitating learning and development to adult groups in structured learning situations. Typically gained by completion of core requirements for a degree in instructional technology or or closely aligned program, i.e., adult education, educational technology, performance technology among others AND a minimum of 40 hours of instruction presenting training to adults; OR through actual experience presenting approximately 100 hours or more of training to adult (18 years plus) groups in structured learning situations. Please describe the courses you have trained in and the depth and breadth of your background.

• Experience using a variety of training and facilitation methods. Typically gained by at least one year of experience using at least THREE different training methods or strategies such as role-play or lecture in the instructional environment.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

• Experience that demonstrates good knowledge of current welfare programs and their associated automated systems. Typically gained by at least one year of experience as the equivalent of a Self-Reliance Specialist, Self-Reliance Supervisor, or Welfare Training Specialist.
• Experience implementing change in a large organization. Typically gained by at least one year of experience implementing procedural or cultural changes in an organization with 100 or more employees.
• Experience developing business procedure documentation and providing technical assistance to staff. Typically gained by at least one year of experience researching, writing and/or reviewing business policies and procedures, and coaching or mentoring staff.

 Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL:[email protected] 
PHONE:(208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.