IDOC - Constituent Service Coordinator

Description

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date. 

Summary:

The Idaho Department of Correction is recruiting for a Constituent Service Coordinator to serve on the Transparency Team. This position processes inquiries from family or friends of individuals in IDOC custody, advocacy groups, government agencies, and the public. Through a customer-focused approach, the Constituent Services Coordinator provides consistent, accurate, and timely information and direction about individuals in IDOC custody, and the department's policies, procedures, and practices. This incumbent provides regular feedback to department administrators and others so they may remain informed about issues that generate contact from constituents.

Responsibilities:

1. Ensure timely, responsive, and professional responses to constituent communications, addressing inquiries, concerns, and feedback.
2. Become familiarized with department resources and contacts to ensure proper routing of concerns that come via written, telephonic, or person-to-person communication.
3. Communicate with a variety of personalities in a tactful, pleasant, and professional manner.
4. Treat confidential information with appropriate discretion.
5. Resolve complex problems or issues concerning the Agency.
6. Interpret, apply, and implement policies and procedures.
7. Monitors trends and data analytics to identify and propose recommendations for process improvement.
8. Prepare regular reports summarizing constituent concerns and feedback trends.
9. Assist with and respond to public records requests and subpoenas.
10. Performs related duties and fulfills responsibilities as required.

Minimum Qualifications:

1. Experience interpreting and applying regulations, policies, and procedures.
2. Experience planning, organizing, implementing, and evaluating special projects.
3. Experience independently researching, compiling, developing, and summarizing material for reports on a frequent or recurring basis.
4. Experience analyzing information, identifying problems, defining alternatives, and developing recommendations for management/administrators.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected]

Preference may be given to veterans who qualify under state and federal laws and regulations.