Technical Records Specialist 1

Description

State of Idaho
Idaho Transportation Department

NOTICE: Applications will be accepted through 4:59 PM MST on the posting end date. If you are a current or temporary State of Idaho employee you MUST apply through your internal Luma account.

Do you want to make a difference and be part of an award-winning agency, dedicated to enhancing the quality of life in Idaho through transportation? At the Idaho Transportation Department, every employee is critical to the mission and we strive to foster an innovative, collaborative workplace where employees can grow and do their best work. 

The Idaho Transportation Department is seeking an individual with exceptional customer service skills for a Technical Records Specialist 1 position in our Division of Motor Vehicles. This position will be located at our District 4 location at the Hollister Port of Entry (21 miles South of Twin Falls on US-93).

EXAMPLE OF DUTIES:

• Reviews, evaluates, approves, and processes records and/or documents;
• Extensive customer service over the phone, in person and via written communication explaining requirements, processes, and procedures;
• Maintains a computerized records system; performs related work;
• Gathers information, makes decisions, resolves problems, and responds to inquiries that involves an extensive in-depth knowledge of the program;
• Utilizes independent judgment and discretion as to the methods, policies, and procedures used to complete assignments;
• Conducts involved searches which may require accessing and selecting multiple information sources or contact with outside sources to obtain information.

Minimum Qualifications:

Experience: 

• Monitoring a records system to identify and correct errors; 
• Researching a variety of sources to resolve problems; 
• Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments; 
• Entering and retrieving data using a computerized records system. 

DEPARTMENT REQUIREMENT: Background investigations are conducted before appointment and annually to satisfy state bonding and deputation requirements. Persons convicted of a felony shall not be employed by the department to act with limited peace officer authority. Persons convicted of certain misdemeanors or any felony shall not be employed by the department to act with limited peace officer authority. Please review the ITD Background disqualifiers. 

Explore our Day in the Life video and see the typical workday at a Port of Entry - https://youtu.be/85hBjXApDb8 

To learn more about the department, please visit the ITD website. Make a difference in your community and in the lives of the citizens of Idaho! Contact an ITD Recruiter at: [email protected] or call 208-334-8664. The Idaho Transportation Department does not sponsor work visas.

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information, please visit https://dhr.idaho.gov/information-for-state-employees/.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. 

Preference may be given to veterans who qualify under state and federal laws and regulations.