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IIC Coeur d' Alene Rehabilitation Administrative Assistant 1

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Posting Begin Date: 2024/10/25
Posting End Date: 2024/11/11
Category: Rehab Services
Work Type: Full Time
Location: Coeur d'Alene, ID, United States
Minimum Salary: 18.00
Maximum Salary: 18.00
Pay Rate Type: Hourly

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Description



The mission of the Idaho Industrial Commission is to fairly administer the Idaho Workers' Compensation Law. 


This position performs a wide variety of secretarial functions in the Rehabilitation Division Coeur d'Alene Field Office. Employees in this classification are typically delegated the authority to coordinate non-routine secretarial and clerical activities.


 Benefits:
 
  • Participation in one of the Nation's best state retirement systems: PERSI
  • An opportunity for Student Loan Forgiveness 
  • 11 paid holidays a year 
  • Paid parental leave
  • Excellent Medical, Dental, and Vision plans
  • Sick and vacation leave that accrue as soon as you start
  • Optional 401K, and optional 457
  • Basic life insurance for employee and family 
  • Wellness programs 
  • Training opportunities

 Example of Duties:
  • Provide Rehabilitation Support to the Industrial Commission Rehabilitation Division's Field Consultants who are responsible for providing vocational rehabilitation services to injured workers
  • First point of contact with the parties involved in the workers' compensation system i.e. claimants, medical providers, sureties, employers, and attorneys
  • Create and maintain the rehabilitation case files
  • Research, analyze and compile accurate case information by independent contact with sureties, medical providers and claimants
  • Utilize specialized case management software to prepare correspondence, and edit case note entries for correct grammatical and professional communication of information
  • Work as a team to assure that timely and professional rehabilitation services are provided
  • Provide clerical support to a Compliance Investigator similar to Rehabilitation Division Field Consultants by completing file set-up, transcription, utilization of program software, preparing and sending correspondence, and tracking return responses
 Minimum Qualifications:
  • Good knowledge of: office support functions including word processing, filing, composing a variety of business documents, reception, gathering and compiling data, and balancing and coordinating a workload for multiple projects
  • Experience using Microsoft Word (advanced/intermediate level)
  • Experience analyzing and summarizing information, composing and proofreading business correspondence
  • Experience performing reception duties, gathering and compiling data, and balancing coordinating a workload for multiple projects
  • Experience interpreting, applying, and explaining complex information
  • Experience explaining program service and independently handling complaints and upset customers
  • Keyboard at a rate of 50 words per minute
 Supplemental Information:

Desired Qualifications: 

  • Experience aiding a manager, supervisor, and/or field consultant by interpreting, applying and explaining complex information such as regulation, policies or services
  • Experience using transcription/equipment preferred but not required and answering a business telephone using knowledge of business telephone procedures and etiquette
  • Knowledgeable in medical terminology
  • Good time management/prioritization skills
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
  
 The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].
  
 Preference may be given to veterans who qualify under state and federal laws and regulations.
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