Insurance Technical Records Specialist 2 - Rates and Forms

Description

Idaho Department of Insurance Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date. However, hiring managers are continuously reviewing applications for this position. This job announcement may be closed if it is filled prior to the closing date. We highly encourage individuals to apply quickly for this great opportunity at DOI!

The Idaho Department of Insurance (DOI) is searching for a Technical Records Specialist 2. The selected candidate will play a key role in our Market Conduct Bureau with the Rates and Forms Section. This position reviews and processes insurance documents; determines and explains compliance with the laws, rules, regulations, and policies to take appropriate action; provides a variety of support functions and maintains a computerized record system. This position will report directly to the Rates and Forms Supervisor.

Focused experience in the property and casualty insurance field with additional experience in health insurance is highly desirable.

RESPONSIBILITIES:

• Review, evaluate and process records and documents;
• Determine acceptability or conformance to eligibility requirements, laws, rules, regulations, statutes, policies, and procedures;
• Explain requirements, processes, and procedures to customers;
• Utilize independent judgment and discretion when processing assigned work;
• Conduct involved searches to gather information to resolve problems and respond to inquiries;
• Perform specialized support work;
• Manipulate and update manual and computerized records systems;
• Develop reports.

BENEFITS:

This benefited position enjoys: 

• Excellent medical, dental, and vision health plans; 
• Nationally recognized PERSI retirement benefits; 
• Paid sick and vacation leave accrual upon hire;
• Parental leave; 
• 11 paid holidays annually;
• A healthy work-life balance; 
• Career growth and professional development opportunities.

For additional information related to benefits and/or State programs, please visit: https://dhr.idaho.gov/StateEmployees/Benefits.html.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. 

Experience: 

• Monitoring record systems to identify and correct errors; Typically gained by at least one (1) year of full-time work experience where monitoring a records system and fixing errors was a primary responsibility of the job. 
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; Typically gained by at least one (1) year of full-time work experience reviewing documents or actions for compliance with laws, regulations, and/or policies AND/OR through explaining to others how laws, regulations or policies apply to specific situations. General reception duties are not at the level required for this position.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues; Typically gained by at least one (1) year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research would include contacting a variety of sources both inside and outside the organization to obtain and verify information in order to determine the appropriate course of action.
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; Typically gained by at least one (1) year of full-time work experience dealing with all types of customers who could be agitated or upset, where you were responsible for helping to de-escalate tense situations. Personal, family-type situations are not at skill the level required for this position.
• Entering and retrieving data using a computerized record system; Typically gained by at least one (1) year of full-time work experience where entering and retrieving data in a computerized database was a primary function of the job. 
• Composing and proofreading business correspondence. Typically gained by at least one (1) year of full-time work experience where composing and proofreading a variety of business documents was a primary function of the job OR successful completion of at least one (1) college-level course in English Composition, Business Communications, or related field AND at least six (6) months full-time work experience that included composing and proofreading a variety of business documents as a regular part of the job. 

Preferred candidates will have the ability to:

• Understand, analyze, and comfortably explain complex issues in determining conformance to eligibility requirements, laws, rules, regulations, statutes, policies, and procedures;
• Interact/communicate effectively in person, through email and on the telephone;
• Clearly read and write in English;
• Enter and retrieve data using computerized record systems;
• Understand and follow complex oral and written instructions;
• Multitask, organize, and prioritize;
• Utilize Microsoft Office software and automated record management systems;
• Develop and provide reports and correspondence;
• Maintain strict confidentiality of non-public information;
• Operate multi-line telephone system, desktop computer, calculator, printer, copier, and fax machine;
• Work collaboratively and independently, as needed;
• Attend work reliably according to work schedule.

Focused experience in the property and casualty insurance field with additional experience in health insurance is highly desirable! 

If you have questions about this position, please contact us at: [email protected] or phone: (208) 334-4250 

ADDITIONAL INFORMATION:

The Idaho Department of Insurance embraces diversity and equal opportunity in a meaningful way. Our agency is committed to building a team that represents a variety of backgrounds, perspectives, and skills. This includes hiring talented staff members who have bilingual skills, which is an on-going goal for the DOI. We strive to create an inclusive work culture that encourages, supports, and celebrates the diverse voices of our team members. This helps to fuel innovation and a connection to customers and the communities served in Idaho.

 The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code. 

The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country! To learn more about Idaho DOI and the important work we do, go to the DOI website, and follow us on Facebook, Twitter, and LinkedIn.

EEO/ADA/VETERANS:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.