IT Sys & Infrastructure Engineer III Laserfiche - ITS

Description

Information Technology Services - ITS

State of Idaho Opportunity

SUMMARY:

Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success!

Information Technology Services (ITS) currently has an opening for an IT Systems and Infrastructure Engineer III in our Chinden office in Boise as part of the Application Hosting team.

This position will primarily be focused on administering, troubleshooting, upgrading, designing and configuring Laserfiche services and business processes with State of Idaho Agencies; including systems administration, installation, and maintenance; provide leadership in the design, enhancement, implementation, user training, and consultation on Forms and Workflow Design. This position may assist the Hosting team in administering and troubleshooting Hosted applications and Microsoft O365 applications including but not limited to Teams, One Drive, SharePoint and Power Applications. A basic understanding of Windows Server administration is preferred.

Please note: The successful candidates will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports.

 

Example of duties:

• Provides direct customer support for problem resolution and escalation. 
• Conducts complete diagnosis of most technology problems, factoring in an understanding of the technical architecture. 
• Participates in design and contributes to technical insights and ideas. 
• Anticipates implementation obstacles and develops plans to address them. 
• Analyzes cross-technology and cross-platform issues. 
• Provides input into the technology plan for the organization and ensures that plans are integrated effectively with other aspects of the technical infrastructure. 
• May provide consulting services to project teams on areas of expertise.
• Some positions will be members of the project delivery team and collaborate with customers, vendors, and cross teams to implement enterprise solutions.
• Supports multiple projects concurrently, including new projects or projects related to current processes.
• Coordinates the hands-on work needed to achieve project objectives in the field.
• Anticipate potential project risks and reports to the project manager.
• Ensures the project is complying with policies, standards, and guidelines.
• Technical writing to develop user manuals and IT support documentation.
• Designs and implements test and release to production plans.

MINIMUM QUALIFICATIONS:

• Considerable knowledge of current information technology trends and capabilities.

  Typically gained by a bachelor's degree directly related to information technology OR at least four years of work experience in information technology. Education and experience must be within the last five years.

• Experience planning, installing, maintaining, troubleshooting network, server, or storage systems.

   Typically met by at least four years of full-time work experience where planning, installing, maintaining, and troubleshooting network, server or storage systems was part of the primary job responsibilities.

• Resolving network or server problems.

  Typically met by at least four years of full-time work experience (within the last five years) where resolving network or server problems was part of the primary responsibilities.

• Working with end users to develop and implement information technology solutions for user computing needs in a business environment.

  Typically gained by at least four years of full-time work experience where interviewing and consulting with clients/users to develop and implement solutions to meet computing requirements in a business environment was part of the primary responsibilities.

• Experience as a technical lead implementing or supporting network, server, or storage systems.

  Typically gained by at least four years of full-time job experience where work as a technical lead implementing or supporting network, server or storage systems was part of the primary job responsibilities.

Applications will be accepted through 4:59 PM MST on the posting end date. 

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.