Office Services Supervisor 2

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date. 

The Idaho Department of Health and Welfare, Division of Public Health has an opening for an Office Services Supervisor 2 in the Idaho Bureau of Vital Records and Health Statistics office in downtown Boise. The Idaho Bureau of Vital Records and Health Statistics is the official custodian of confidential certificates of birth, death, stillbirth, miscarriage, marriage and divorce events that occur in the State of Idaho.

If you have an eye for detail, have exemplary customer service and organization skills, like supervising teammates and helping them succeed, we would like to meet you! The duties of this position on the Vital Records Customer Service team includes supervising staff, interpreting, applying and explaining complex information such as regulations, policies or services and assessing work flow procedures. Requires the ability to independently solve problems/perform liaison activities to deal with individuals or resolve conflicts in a work setting. The hours for this position are Monday through Friday 8:00 a.m. to 5:00 p.m.  

This announcement will be used to fill vacancies at the Idaho Bureau of Vital Records and Health Statistics only. If you have previously applied for the Office Services Supervisor 2 classification and wish to be considered for this position, you must reapply under this announcement. Previous scores will not be used. This announcement may be used to fill future permanent and temporary openings.  

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION 

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 

OTHER EXCELLENT BENEFITS

• 11 paid holidays
• Generous vacation and sick leave accrual beginning as soon as you start 
• Paid parental leave
• Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
• PERSI Choice 401(k)
• Deferred compensation plan
• Life insurance
• Short and long-term disability insurance
• Student Loan Forgiveness
• Wellness programs
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) 
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting

EXAMPLE OF DUTIES:

• Experience supervising staff of multiple work units, which may include lower level supervisors.
• Ensure effective work flow, operational consistency and integration.
• Evaluate, train and direct staff by developing expectations, objectives and counseling employees.
• Serve as a subject matter expert in the interpretation of rules, regulations, policies and procedures.
• Shares expertise with staff, customers and management as a technical advisor and by providing direction to employees.
• Make recommendations to management regarding equipment, space and staff requirements.
  
• Provide clear and concise written explanations or instructions to customers and staff.  
  

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Good knowledge of office support functions. Typically gained by at least one year of experience in an office environment performing a wide variety of functions to include filing and recordkeeping, reviewing documents for compliance with procedures, data entry/keyboarding, using business etiquette in answering a telephone, composing correspondence using good knowledge of spelling, punctuation, and grammar and using various software applications to perform these duties OR have completed two semesters of Office Procedures coursework AND have six months of office support experience.
• Experience supervising staff. Typically gained by least one year of experience supervising several (three or more) staff with full responsibility for hiring employees, assigning and reviewing the work of others, completing performance evaluations, participating in problem solving procedures, identifying needs and providing on-the-job training to staff.
• Experience interpreting, applying and explaining complex information such as regulations, policies or services. Typically gained by at least one year of work experience interpreting, explaining, and applying complex information such as policies, procedures, regulations, or laws. This includes responsibility for explaining discrepancies or explaining to others how the information applied to their specific situations.
• Experience assessing work procedures and developing or modifying those procedures as needed. Typically gained by at least one year of experience assessing and developing procedures in an office setting, with the authority to modify procedures without prior approval from management.
  
• Experience independently solving problems/performing liaison activities to deal with individuals or resolve conflicts in a work setting. Typically gained by at least one year of experience requiring problem-solving skills in dealing with individuals to resolve conflicts in a work setting. Supervisors, leadworkers, team facilitators, and product service representatives or high-level customer service are examples of background that may qualify

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

1. Demonstrated work experience obtaining and safeguarding confidential information. Gained by 6 months of work experience assisting the public. 
2. Demonstrated work experience working/relating with diverse groups of people. Gained by 6 months of volunteer or work experience assisting the public. 
3. Demonstrated time management and communication skills. Gained by 6 months working in an office or educational setting. 
4. Demonstrated customer service experience. Gained by 6 months assisting the general public.
   

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected] 
PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.