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Licensing Program Specialist - DOPL

Posting Begin Date: 2024/06/17
Posting End Date: 2024/09/22
Category: Program Management
Sub Category: Management
Work Type: Full Time
Location: Boise, ID, United States
Minimum Salary: 24.27
Maximum Salary: 25.79
Pay Rate Type: Hourly

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Licensing Program Specialist

Applications will be accepted through 4:59 PM MST on the posting end date. 

This Licensing Program Specialist position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans. 


We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 


  • Generous vacation and sick leave accrual beginning as soon as you start 
  • 11 paid holidays per year 
  • Excellent medical, dental and vision insurance - employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental 
  • Paid parental leave
  • Multiple savings plans, optional 401K, and optional 457
  • Basic life insurance for employee and family 
  • Wellness programs 
  • Ongoing training opportunities 
  • An opportunity for student loan forgiveness & Tuition Reimbursement
  • And more!

Example of Duties:

This is a supervisor position overseeing licensing staff who support the Health Professions Bureau and boards.


  • Accomplishes DOPL objectives by supervising, coaching, and developing staff.
  • Recruits, selects, orients, and trains staff while developing personal growth opportunities.
  • Maintains an efficient operation by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
  • Addresses escalated customer concerns.
  • Contributes to team effort by performing licensing duties, as needed.


  • Provide guidance and assistance to internal and external customers regarding program laws, rules, regulations, policies, and procedures.
  • Interpret and recommend changes in licensing law, rules, and procedures.
  • Design and edit licensing forms. 
  • Provide specialized information pertaining to agency programs and services. 
  • Assist applicants in submitting documentation and requests for special consideration.
  • Prepare applications for counsel and board review.
  • Review and process applications for licensure
  • Work out of a licensing phone queue.
  • Contribute to drafting language relating to licensure.
  • Attend board meetings for licensing boards.
  • Assists the Licensing Manager, Executive Officer, and Board Counsel with rules and statute drafting and editing.

Minimum Qualifications

  • Some knowledge of management practices; program or project planning and implementation
  • Experience developing and evaluating policies and procedures

Minimum Qualification Specialties:

  • Reviewing documents for accuracy, completeness, and compliance
  • Good knowledge of state and federal laws and regulations regarding the confidentiality and safeguarding of citizen and governmental information.
  • Using computer systems, software, and databases for information entry and retrieval

Preferred Qualifications:

  • Supervising staff; providing customer service; leading or facilitating teams or groups 
  • Compiling and analyzing information and/or data and writing reports and/or correspondence in a work setting
  • Experience developing and evaluating policies, procedures, training, and presentation materials

Supplemental Information

This position is open until filled. The hiring managers are continuously considering applications for this position. This job announcement will close if the position is filled.

The Division of Occupational and Professional Licenses provides consumer protection and public safety through its regulation of more than 204,000 licensees within 48 Boards and Commissions for the great State of Idaho.

To learn more about the Agency, please visit our website at:


The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

    Preference may be given to veterans who qualify under state and federal laws and regulations.