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Front Desk Customer Service Representative 1

Posting Begin Date: 2024/06/07
Posting End Date: 2024/06/24
Category: Customer Service
Sub Category: Clerical & Data Entry
Work Type: Full Time
Location: Boise, ID, United States
Minimum Salary: 16.53
Maximum Salary: 16.53
Pay Rate Type: Hourly

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Opportunity at the Idaho Department of Insurance!

The Idaho Department of Insurance (DOI) is searching for a Front Desk Customer Service Representative 1.  This position duties are at the front desk for the Idaho Department of Insurance. The ideal candidate is friendly, organized, and a self-starter that can provide high quality customer service to our visitors, employees, and the public. We will provide paid training and continuous support to the chosen candidate.

The schedule for this position is Monday through Friday from 8:00 am to 5:00 pm, onsite at our agency location in the downtown Boise office. This role will receive paid holidays and weekends off. This is a great opportunity for those looking for full-time employment with state health benefits and a PERSI Base retirement plan.


Hiring managers are continuously considering applications for this position. This job announcement will be closed prior to the closing date if the position is filled early. We highly encourage individuals to apply promptly for this great opportunity at DOI!



  • Greets visitors and provides information/assistance.
  • Answers telephone, routes calls, and takes/delivers messages.
  • Receives and handles cash and checks.
  • Verifies cash receipts, prepares, and enters deposit documents into the statewide accounting system.
  • Maintains and updates files such as: purchase requests, asset records, state contracts, department record storage, and policies for the Fiscal section.




  • Questioning customers to obtain detailed information in a business setting. Typically gained by at least six months providing customer service in a business setting. “Customer Service” in this case means that you will have spent more than 50% of your time in a job actively listening to being attentive to answering questions from, providing options to, fulfilling services for, solving problems for, and/or resolving complaints from multiple customers.
  • Explaining policies, procedures, or rules Independently handling complaints and upset individuals in a business setting. Typically gained by at least six months explaining policies, procedures, or rules frequently as part of your job duties.
  • Answering a business telephone using knowledge of business telephone procedures and etiquette. Typically gained by six months of work experience answering a multi-line business telephone and directing calls using proper telephone etiquette.
  • Reviewing documents and records for accuracy and completeness. Typically gained by at least six months experience reviewing documents for completeness and accuracy in a professional capacity.
  • Accessing data using a computerized records system. Typically gained by at least six months of using computers to access data in a job where it was a primary role of your position.



 The person in this position covers our front desk/reception area and is required to:
  • Attend work reliably according to work schedule.
  • Have the manual dexterity to work with small components with or without reasonable accommodation.

Preferred/Desired Qualification: Experience maintaining confidentiality of non-public information.


 The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year.

 For additional information related to benefits and/or State programs please visit:



The Idaho Department of Insurance embraces diversity and equal opportunity in a meaningful way. Our agency is committed to building a team that represents a variety of backgrounds, perspectives, and skills. This includes hiring talented staff members who have bilingual skills, which is an on-going goal for the DOI. We strive to create an inclusive work culture that encourages, supports, and celebrates the diverse voices of our team members. This helps to fuel innovation and a connection to customers and the communities served in Idaho.


The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code.


The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country! To learn more about Idaho DOI and the important work we do, go to the DOI website, and follow us on Facebook, Twitter, and LinkedIn.



 The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.


The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email.


    Preference may be given to veterans who qualify under state and federal laws and regulations.