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IT Operations & Support Analyst I

Posting Begin Date: 2024/06/07
Posting End Date: 2024/06/23
Work Type: Full Time
Remote: Flexible Hybrid
Location: Blackfoot, ID, United States
Minimum Salary: 26.85
Maximum Salary: 29.00
Pay Rate Type: Hourly

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Description


DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date. 

We are currently seeking an IT Operations and Support Analyst I to join the Information Technology Services Division. Join an innovative and collaborative Services Delivery team which assists staff and partners throughout the State of Idaho. This is a full time, permanent position located in our State Hospital South (Blackfoot) . This position provides excellent customer service, consultation and technical support to management and staff in resolving problems with computer systems, software, equipment and other services.

If you have previously applied for IT Operations and Support Analyst I and wish to be considered for this vacancy, you must reapply under this announcement. Previous scores will not be used. This announcement may be used to fill future vacancies.  

If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating. The department does not sponsor anyone with a work visa. 

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.

OTHER EXCELLENT BENEFITS

  • 11 paid holidays
  • Generous vacation and sick leave accrual beginning as soon as you start 
  • Paid parental leave
  • Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
  • PERSI Choice 401(k)
  • Deferred compensation plan
  • Life insurance
  • Short and long-term disability insurance
  • Student Loan Forgiveness
  • Wellness programs
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA) 
  • Wide variety of training opportunities
  • Some positions offer flexible hours and/or telecommuting

EXAMPLE OF DUTIES:

  • Coordinate interactions between technical staff and end-users to respond to incidents & requests.
  • Provide training to users on hardware and software applications.
  • Troubleshoot and maintain user devices and communication tools.
  • Will sometimes work as part of a team or independently with supervision.
  • Install and maintain hardware and software products.
  • Configure user and network equipment according to department standards.
  • Install, configure, and test application software packages.
  • Identify, evaluate, and correct hardware, software, or operations problems.
  • Monitor problem/change activities.
  • Configure, troubleshoot, replace printers and copiers  

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

  • Good knowledge of computer trends, software, capabilities, and terminology. Typically gained by a valid IT certification OR an applicable two-year degree OR at least two years of work experience where advising others in this area was a predominant duty of the job.

  • Good knowledge of computer hardware and software installation, and troubleshooting. Typically gained by a valid IT certification OR an applicable two-year degree OR at least one year of work experience where installing and troubleshooting computer hardware and software was a predominant duty of the job.
  • Experience installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software. Typically gained by at least one year of work experience installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software.
  • Experience working with network protocols such as IP address schemas, DNS, DHCP, and directory services. Typically gained by at least one year of work experience with network protocols such as IP address schemas, DNS, DHCP, and directory services.
  • Experience evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems. Typically gained by at least one year of work experience evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems.
  • Experience independently evaluating and defining customer/system needs and recommending and implementing new IT solutions; recommending the installation and use of applications and system software. Typically gained by at least one year of work experience evaluating and defining customer/system needs and recommending and implementing new IT solutions, applications, and system software.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

  • Experience providing support in the form of hands-on, telephone and remotely for Windows 10/11, multiple versions of the Microsoft Office Suite and various other software. Typically gained by at least one year of related experience, including Tier 1, Tier 2 and Tier 3 support, and troubleshooting of hardware and software problems. 
  • Experience training others, in person and by telephone. Typically gained by at least one year of related experience. 
  • Experience managing more than one project simultaneously. Typically gained by at least one year of related experience.  


Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected] 

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.

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