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Human Services Program Specialist - COE BH

Posting Begin Date: 2024/04/16
Posting End Date: 2024/06/01
Category: Human Services
Sub Category: Social Services
Work Type: Full Time
Remote: Flexible Hybrid
Location: Lewiston, ID, United States
Minimum Salary: 32.32
Maximum Salary: 35.00
Pay Rate Type: Hourly

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This announcement has been extended through June 1, 2024.

Want to work with a cohesive team with a mission to improve the health of Idahoans within the Division of Behavioral Health? The Center of Excellence Bureau is hiring a Human Services Program Specialist in the Wraparound Competency center. In this position, you will have the opportunity to be part of a program that seeks to empower some of the highest-risk youth and families in Idaho to take the lead in achieving their personal goals and vision through the help of a supportive team. The work will be completed in a hybrid fashion, some in-person work and some remote work. This position is hub-based, located in the Northern Hub. On a statewide level, the Human Services Program Specialist will provide subject matter expertise for Wraparound, training, mentoring, coaching, and technical assistance in Idaho WInS (Wraparound Intensive Services), Idaho’s high-fidelity model of Wraparound, an Intensive Care Coordination practice. They will evaluate and support Wraparound Care Coordinators in achieving high fidelity in Wraparound delivery. These staff help gather data to measure statewide outcomes and assist CoE Leadership in using this data to educate and advise state and local policy makers. These positions serve as a Subject Matter Expert in assisting CoE Leadership in the promulgation of administrative code when needed, and development and implementation of standards and manuals that support the Wraparound practice.



We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 


  • 11 paid holidays
  • Generous vacation and sick leave accrual beginning as soon as you start 
  • Paid parental leave
  • Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
  • PERSI Choice 401(k)
  • Deferred compensation plan
  • Life insurance
  • Short and long-term disability insurance
  • Student Loan Forgiveness
  • Wellness programs
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA) 
  • Wide variety of training opportunities
  • Some positions offer flexible hours and/or telecommuting


  • Provides in-person mentoring and coaching of Wraparound Care Coordinators.
  • Develops coaching plans for Wraparound Care Coordinators.
  • Provides technical assistance to Wraparound Coordinators, community, and state level stakeholders on IWInS, fidelity, outcomes, resolving concerns and as a subject matter expert provides support to the YES system of care.
  • Supports the Department's mission, vision, and values.
  • Uses standardized tools for monitoring fidelity to Wraparound and to evaluate quality practice.
  • Provides reviews of plans of care, record reviews, or review of data. Will synthesize information to develop a plan for action such as an individual coaching plan or a quality improvement plan.
  • Works in collaboration with system partners to evaluate the IWInS program and implement quality initiatives.
  • Works closely with CoE Program Managers, Supervisors and Wraparound Team to ensure accomplishments of targeted statewide goals and objectives.
  • Builds Wraparound skills through direct practice, ongoing participating in coaching and meeting coaching benchmarks.
  • Provides support to Clinical Service Bureau.

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

  • Considerable knowledge of social, psychological, or rehabilitative services, principles, and methods. Typically gained by a Master's degree, with either the Master’s or undergraduate degree in a behavioral/social science, social work, psychology, psychosocial rehabilitation, or other closely related field.
  • Experience working with public social/rehabilitative service delivery systems. Typically gained by at least one year of professional experience working with more than one element of integrated services. These systems include integration of services with United Way, private/public sector agencies, courts, law enforcement, corrections, vocational rehabilitation, schools, universities, and other consultation and assistance services/programs.
  • Experience planning, implementing, and overseeing a community-based social/rehabilitative service program to include community organization. Typically gained by leadership experience participating in a community effort to plan, implement, and oversee a social/rehabilitative service program.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

  1. Experience in care coordination or case management practice. Typically gained by at least one year of work experience in a similar field.
  2. Experience presenting to adult groups in a structured learning situation. Typically gained by at least one year of work experience in a similar field.
  3. Experience using the CANS or other assessment tools in developing treatment plans and measuring client outcomes. Typically gained by at least one year of work experience in a similar field.

    Learn About a Career with DHW

    ***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

    If you have questions, please contact us at:

    Email is the quickest way to get an answer to your questions.

    (answered Monday through Friday during business hours MST)

    EMAIL: [email protected] 

    PHONE: (208) 334-0681


    The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

    The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

    Preference may be given to veterans who qualify under state and federal laws and regulations.