Technical Records Specialist 1 - FACS

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

People Making a Difference!

Applications will be accepted through 4:59 PM MST on the posting end date. 

The Infant Toddler Program is recruiting an individual with exceptional customer service skills for a Technical Records Specialist 1 position with the Infant Toddler Program. The position is located at our Boise Westgate office. If you have previously applied for a Technical Records Specialist 1 position and would like to be considered for the current opening, you must reapply under this announcement. The schedule for this position is Monday - Friday, 8am-5pm. Full time hours at the office during probationary/training period. After completion of training, telework with office hours dependent on program need.

The Infant Toddler Program provides services to children from birth up to three years of age. This is an administrative support staff position for the program that requires attention to detail, exemplary customer service and organization skills, and the ability to effectively communicate processes and regulations to internal and external customers.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION 

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 

OTHER EXCELLENT BENEFITS

• excellent medical, dental and vision insurance- (full-time/30+ hours per week) employee only coverage for PPO $65/month for medical and vision & $11.80/month for dental
• generous vacation and sick leave accrual beginning as soon as you start 
• 11 paid holidays a year 
• paid parental leave
• multiple savings plans, optional 401K, and optional 457
• basic life insurance for employee and family (employee covered at one times annual salary; spouse covered at $10,000; child covered at $5,000)
• wellness programs 
• ongoing training opportunities 
• an opportunity for student loan forgiveness
• and more!

EXAMPLE OF DUTIES:

• Process all incoming referrals for the region to include: creating electronic files for new referrals, entering data, completing appropriate forms and correspondence in adherence to the program timelines. 
• Contact families to confirm interest in participating in the program. 
• Provide general information regarding the Infant Toddler Program and ability to direct callers to other state programs and resources as appropriate. 
• Maintain organized records.
• Ability to work independently.
• Processing and entering fiscal data.
• Support and provide coverage as needed.
• Other duties as assigned.
  

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

MINIMUM QUALIFICATIONS:

• Experience monitoring a records system to identify and correct errors. Typically requires one year of full-time work experience.
• Experience researching a variety of sources to collect and compile information with good knowledge of services, operations and programs. Typically requires one year of full-time work experience.
• Experience interpreting, explaining, and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically requires one year of work experience.
• Experience entering and retrieving data using a computerized records system. Typically requires six months of work experience.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

• Spanish speaking is a plus.

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected] 
PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.