Technical Records Specialist 2

Description

State of Idaho Opportunity

Looking to advance your career? Do you excel in customer service and enjoy assisting internal and external customers? If so, this opportunity is for you! The Compliance Division is looking for their next team player. 

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us? 

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility." 
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

Applications will be accepted through 4:59 PM MST on the posting end date. 

Summary:

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situations; uses expertise in the implementation and maintenance of technical program guidelines; perform related work.

Responsibilities:

• Interpret, explain, and apply regulations, laws, or complex policies to carry out assignments
• Use of judgment in determining an appropriate course of action
• Post payments to accounts, monitor & post payments to Property Tax Reduction accounts, post payments & returns on Temporary Sellers Permits
• Monitor submitted liens provided by compliance officers
• Research, review & process lien pay-offs requests as well as deleted filed in error lien requests
• Work with financial institutions & title/escrow companies
• Develop, communicate, and implement plans, policies and procedures which effectively use available resources
• Enter and retrieve data using a computerized record system
• Utilizing handcart and lifting up to 20 lbs.

Detailed responsibilities:

* Minimum Qualifications: 

 Experience: 

• Monitoring record systems to identify and correct (one year of work experience)
• errors interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs (one year of work experience)
• analyzing information and researching a variety of sources to identify and resolve problems or issues (one year of work experience)
• dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations (one year of work experience)
• entering and retrieving data using a computerized record system (six months of work experience)
• composing and proofreading business correspondence (one year of work experience or six months of work experience and one related college course)

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.