Office Specialist 2 - Public Health

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

People Making a Difference!

***THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.

The Division of Public Health has an opening for an Office Specialist 2 in the Idaho Bureau of Vital Records and Health Statistics office in downtown Boise. The Idaho Bureau of Vital Records and Health Statistics is the official custodian of confidential certificates of birth, death, stillbirth, miscarriage, marriage and divorce events that occur in the State of Idaho.

If you have an eye for detail, have exemplary customer service and organization skills, enjoy keeping busy and like helping others we would like to meet you! The main duties of this position on the Vital Records Customer Service team includes receipting payments, processing certificate orders, and providing telephone assistance to customers. The hours for this position are Monday through Friday 8:00 a.m. to 5:00 p.m.

This announcement may be used to fill future permanent and temporary openings. Temporary positions are limited to working 1,385 hours in a 12-month period for any one state agency. Employees are eligible for benefits if they work twenty (20) hours or more per week and the term of employment is expected to exceed five (5) continuous months. 

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION 

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 

OTHER EXCELLENT BENEFITS

• excellent medical, dental and vision insurance- (full-time/30+ hours per week) employee only coverage for PPO $65/month for medical and vision & $11.80/month for dental
• generous vacation and sick leave accrual beginning as soon as you start 
• 11 paid holidays a year 
• paid parental leave
• multiple savings plans, optional 401K, and optional 457
• basic life insurance for employee and family (employee covered at one times annual salary; spouse covered at $10,000; child covered at $5,000)
• wellness programs 
• ongoing training opportunities 
• an opportunity for student loan forgiveness
• and more!

EXAMPLE OF DUTIES:

• Review applications for completeness and process complete orders.
• Provide general information and instructions for requesting certificates.
• Explain Bureau policies and procedures.
• Receipt payments for fees received by mail.
• Answer inbound calls from customers asking for information and order status.

MINIMUM AND SPECIALTY MINIMUM QUALIFICATIONS:

You must possess all the minimum and specialty minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

MINIMUM QUALIFICATIONS:

• Good knowledge of effective business English usage, spelling, punctuation and grammar. Typically requires completion of a high school or college English course OR at least six months of experience applying these concepts OR successful completion of a nine month to one year office administration course beyond high school.
• Experience using alphabetical, numerical or subject filing systems to include: determining file names, setting up new files, classifying, labeling, filing and retrieving. Typically requires completion of an office occupations course which included hands-on experience in each of the areas listed OR approximately six months of full time work experience using and maintaining filing systems.
• Experience reviewing documents for compliance with procedures. Typically requires at least six months of work experience where you were responsible for ensuring forms were properly completed OR successful completion of a nine month to one year office administration course beyond high school.
• Ability to use a computer to enter and retrieve information. Typically requires at least six months of full-time work experience.
• Experience answering a business telephone using knowledge of business telephone procedures and etiquette. Typically requires at least six months full-time work experience.

SPECIALTY MINIMUM QUALIFICATIONS:

• I certify I can keyboard/type at the rate of 40 net wpm or more.
• Experience using basic math skills to add, subtract, multiply or divide whole numbers. Typically requires successful completion of a high school or equivalent math class OR six months of experience on a job using these skills.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

1. Demonstrated work experience obtaining and safeguarding confidential information. Typically gained by 6 months of work experience assisting the public. 
2. Demonstrated work experience working/relating with diverse groups of people. Typically gained by 6 months of volunteer or work experience assisting the public. 
3. Demonstrated time management and communication skills. Typically gained by 6 months of working in an office or educational setting.

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected] 
PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.